Eversolo A10 died - Questions

Also shame on Forte as the new distributor for reading my posts and doing NOTHING.   They are the ones who should step up.   There are literally dozens of my posts here and elsewhere that both highlighted my frustration and clearly caused people to avoid the brand .

Bottom line, if you are a manufacturer and you skirt your obligation to me for warranty repair it will cost you a lot more than the cost of the product in the end 

My tirade is purely based on principle.   I'm just trying  to stick up for the guy that always stuck up for me.   As mentioned before I would have sold and moved on if it were mine.  

To Forte distribution: if you want to make this right please reach out,  getting no where with Eversolo.    As their new distributor  you should be embarrassed by how they handled this.  This has been going on since 6/24

If you read their reply they want to send me a new remote from China?   That is insane !!!   Why would I want a remote for something that is not working properly and already has a "remote" called a tablet 

They are so out of touch it's ridiculous.....  what do they have to " negotiate " with Summit?  Just send a replacement,  that would really be a nice gesture....  After 1.5 years of frustration. 

@oddiofyl 

I completely understand your frustration, like you, my node has worked flawlessly for years since purchase, you come to expect it.  Just for clarity, can your dad use the eversolo at all, for example using coax?  Or are the software updates so messed up it is a brick?

It works but with dropouts since the last few updates.  USB won’t recognize his DAC.   They are confident it’s software. I think the device can no longer handle certain code.  That can sometimes be a hardware limitation 

I used to work for a place that started getting calls about a bug.  The company line was “engineering is working on it”. After a short time we realized it was a hardware limitation/ codec issue and there was NO fix.  We just kept saying engineering is working on it until the question or the product’s relevance fizzled out.  I think that’s what I’m getting with Eversolo
 

This began with ver 1.2.50 and USB was recognized with the update before last but no audio would play and the Mac displayed 768k , not the correct sample rate 

When they asked me for a video of me plugging the USB into the rear I knew I was in trouble   They basically assume you are an idiot 

I used to troubleshoot this stuff full time, I was thorough to the point of redundancy 

Same cable , different devices, vice versa, different cables from scratch .Taking my gear out of my system and installing it in his system , taking his gear and bringing it over to my 2 systems  Different networks via ether and Wi-Fi .Really a huge pain but I think I did my part. 
 

Believe me when I say it’s the Eversolo