Could you use a little advice on recently delivered speakers..


Purchased a pair of standmount speakers, pre-owned, on eBay from a guy with 100% feedback (as I have as well). I asked him to please pack carefully, use lots of  Styrofoam and/or double box due to carriers being rough. He told me in the past he has UPS do the packing, he had no problem for previous amps he sold and if there is an issue UPS would be responsible. Speakers came. Packing was lousy, literally just a couple winds of thick bubble paper around each one, one speaker was face up with connections plugs facing bottom of box, no styrofoam peanuts nor cardboard nor anything else taking up space in the shipping box. Plugged them in, they seem to sound fine, however I noticed on one of the speakers (the one with plugs facing the bottom of box) the black connection wiggles a little bit, seem a touch loose, I’m guessing likely from contact with being bounced around. If I wiggle it a touch I get a static, but once I let go it sounds fine. The price was good due to being used and no grills, so far the speakers are sounding really good, and I’m please with my purchase, but I’m concerned if this is something serious or a future problem or something I can remedy without fuss. Your opinion on how to handle this issue?  https://photos.google.com/photo/AF1QipPGEYHT7sIiLOR6Fjnn9ExuoOT_ITLfJvBWjPUt         https://photos.google.com/photo/AF1QipMv5ytW0bvbUElXsconDMI2dmRw74xhdDt-I7xJ

sifter

@kennymacc  But, someone has to be held responsible for received damaged goods.  I would not except damaged goods lying down.

What damaged goods? Why is it ALWAYS someone elses fault?

From the OP... 

"Plugged them in, they seem to sound fine"

"The price was good due to being used and no grills, so far the speakers are sounding really good, and I’m please with my purchase."

There's NO pysical damage yet you want to blame someone for something we don't even know exists. Demanding a refund or replacement for something that sounds great, works fine, has no damage and the customer is perfectly happy???

 I would not except damaged goods lying down.  Who wants damaged anything? 

Again, the goods weren't damaged!!  Did you ever think it's possible It could have been that way when new from the factory and no one noticed the SLIGHTlY loose binding post?

Or, better yet, send them back for a full refund and go pay for brand new speakers. Then you can nit-pick all you want. Great advice.

 

 

 

 

The OP said the packing was lousy, but never stated whether or not the package had been visibly damaged. Either way, it's not unreasonable to think the issue was caused by normal (or shoddy) handling of a box that was not packed well. Could the speakers have left the factory that way? Possibly. But that's not where I'd put my money.

@gdaddy1 The shabby packing and loose terminals were obviously a concern of the OP or else he/she wouldn’t have posted in the first place.  Also, I have my own standards for selling and receiving new or pre-owned on-line items from whomever, and I made them perfectly clear in my post, which is my prerogative.  If you or the OP have different standards, then that’s your prerogative.  Happy listening.      

Only visible damage is a slight chip on veneer on back top corner of same speaker with plugs facing down in box, barely visible, and a smaller one on top front of speaker which had the front facing down. I cannot prove that wasn't there before or if it had anything to do with the way it was shipped (although I suspect it does, but is not my main concern TBH). My main concern was the slight looseness or 'wiggle-ability' on the binding post. Overall the speaker finish is quit3 good, not hearing any issues, when I first received them and moved the post a tad I heard a brief static that evaporated when I let go. I've bought and sold possibly dozens of speakers (it's a sickness, I know) but I rarely post here. Just wanted some input, on one hand i didn't want to overreact if fixable or sonically irrelevant, OTOH I didn't want to settle for less than what it should be if there was an issue.

@sifter - you received good advice from @porchlight1 about carefully removing the driver.  I would add that it should be safest to remove the screws with the speaker on its back, so the screws are removed vertically, instead of horizontally from the speaker in its upright position..  When you replace the driver, snug all the screws before applying the final torque, and then sequentially torque screws across from each other rather than successively tightening the adjacent screw. Since you have successfully touched base with the manufacturer, they may have a torque rating recommendation you could follow.  This should not be hard, or that big of a deal.  Just get it fixed and then you no longer need to worry about it.