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Could you use a little advice on recently delivered speakers..

Purchased a pair of standmount speakers, pre-owned, on eBay from a guy with 100% feedback (as I have as well). I asked him to please pack carefully, use lots of  Styrofoam and/or double box due to carriers being rough. He told me in the past he has UPS do the packing, he had no problem for previous amps he sold and if there is an issue UPS would be responsible. Speakers came. Packing was lousy, literally just a couple winds of thick bubble paper around each one, one speaker was face up with connections plugs facing bottom of box, no styrofoam peanuts nor cardboard nor anything else taking up space in the shipping box. Plugged them in, they seem to sound fine, however I noticed on one of the speakers (the one with plugs facing the bottom of box) the black connection wiggles a little bit, seem a touch loose, I’m guessing likely from contact with being bounced around. If I wiggle it a touch I get a static, but once I let go it sounds fine. The price was good due to being used and no grills, so far the speakers are sounding really good, and I’m please with my purchase, but I’m concerned if this is something serious or a future problem or something I can remedy without fuss. Your opinion on how to handle this issue?  https://photos.google.com/photo/AF1QipPGEYHT7sIiLOR6Fjnn9ExuoOT_ITLfJvBWjPUt         https://photos.google.com/photo/AF1QipMv5ytW0bvbUElXsconDMI2dmRw74xhdDt-I7xJ

sifter
2psyop's avatar
2psyop
1,943 posts
 

UPS cannot be trusted to pack audio gear. Trust me from experience. You DID get lucky as many have mentioned. Think about this for a moment and attach a risk value to each statement. You bought older speakers. You bought them on Ebay. The price was cheap(er). The speakers were shipped to you. They were left to UPS to package (probably a young kid who does not know how to package audio and was sick on the day UPS was training employees how to package audio electronics (haha). Too many risks in a row and yes it was a small miracle they are in the condition you found them in.

corelli
1,189 posts
 

@sifter 

Yes, carefully remove the woofer and you should have tight access to the binding post/wire connection.  My guess is you just need to tighten a nut on that post. DON"T "just leave it".  it is a bad connection that needs attention.

ozzy62's avatar
ozzy62
3,724 posts
 

@freediver 

It appears to me that there was nothing to describe in the original ad. The speakers were mispackaged and/or mishandled by UPS. Hence the damage. He can file a claim, but there has to be very specific damage to the article and packaging before they will even give you the time of day. 

larryi
4,618 posts
 

I would fix it myself or ignore the "problem."  It is not worth the effort to make a claim.  The reason people have the UPS store pack things is to be protected--UPS cannot deny a claim for shipping damage, something these carriers do no matter how well one boxes the item being shipped.  

ozzy62's avatar
ozzy62
3,724 posts
 

 

@larryi 

The UPS Store is not a UPS representative. They only partner with UPS as the shipping agent. It is a franchise. They are two separate things.

People actually "think" they are getting some extra piece of mind when using the UPS Store, but that's not true at all.

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