New buy, no return policy

@soix ​​​​@thecarpathian -- Thank you !

@iopscrl-- Thank you!.  Very true, show room and order. In their defense, I called ahead and told them I was coming in, only one person working and no other customers  showed up. He devoted the entire time to us, no pressure, friendly and empathetic. He was a fantastic person to demo their wares. I accept and am grateful for the circumstance that resulted in my buying from TMR, however I dont have any negative feelings about this dealership and I would use them again, they had their boundaries and I had mine. I just want to clarify that part 

I’ve spent a decent amount of time with Valerio Cora, the CEO of Acora…I have no doubt that his vision for Acora will keep evolving.

show room and order

If it wasn't for the dealer performing the showroom function, how would you have known if you liked the Acoras?  As I stated earlier, I think you made the right decision, as did the dealer.  But at some level this is another example of someone using a brick and mortar to audition and then buying elsewhere on the internet.

@mintakax you started a thread about two weeks ago about your search for a new loudspeaker.  I don't think Acora was even mentioned.   What made you consider them?

My few dealings with TMR have been more than honorable. They took back a REL sub that hummed and crackled and gave me a good discount on the next model up. Other purchases just worked fine.

Best Buy doesn't need to let you return speakers or loan them out for trials. But a high end audio store isn't that.  It's simply a part of the game if done right.  If there is a lot of work in setting up the demo in the home, then I think it would be OK to charge for that (credit against the purchase price), but having no ability to try $48K speakers in the home isn't the way this business is done right! 

But at some level this is another example of someone using a brick and mortar to audition and then buying elsewhere on the internet.

@onhwy61  I’m also put off by someone using a brick and mortar store to hear speakers and then buy online without even giving the store a chance, but that’s not at all what happened here.  The OP gave the store every opportunity to make the sale and would have purchased from them despite the much higher price, but they were just unwilling to match what TMR was willing to do for a far lower payday.  So they had the opportunity to get the business but in this case just chose not to compete.  TMR went the extra mile and earned the sale while the dealer did not, and they deserved exactly what they got in this case.  That they came back afterwards and offered to do more was an admission they screwed up but was too little too late.  IMO they learned an important $20k lesson that if you can’t even match much less surpass the service an online retailer provides you’re gonna lose, and rightly so.