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New buy, no return policy

I am negotiating a sale with a reputable, but small dealer for a pair of new Acora SRC-2 speakers. I have heard them in the showroom with comparable electronics to my own and loved the sound and design. The show room was only slightly acoustically treated.

I'm ready to throw down, but the dealer does not have any kind of return policy if, for some reason, they dont work out in my own space. I dont feel comfortable with this policy but wondering if I am just being too entitled?  Other dealers from which I have purchased new speakers  have had 30 or 60 day returns, no questions asked. 

I also have the opportunity to buy a used set of these speakers from TMR with a return policy (minus 5% ,restock) if not satisfied. Of course the used price is considerably cheaper but there is no factory warranty and although they are stated to have had own owner, their age and provenance are unknown.

Any guidance, opinions or advice?

mintakax
mulveling's avatar
mulveling
2,451 posts
 

So, I did go with the pre-owned pair and the amount I saved is staggering.

Congrats, hope you  enjoy:) 
You did the right thing. I like to support good dealers (and have done my part there over the years), but the monetary discrepancy is often too great to justify buying new. And my local dealer just retired - 2 decades of relationship built up there - so it will be almost all used market for me, going forward. 

TMR is nice because they have the resources to ship the bigger stuff safely, for reasonable rates. They also get a lot of good stuff in - I’ve been finding far more "hits" there than on Audiogon, for years. 

rsf507
2,577 posts
 

The new speaker dealer did just reach out and offer to bring the new speakers to my house for a demo 

I really don't feel bad for that dealer you gave them a chance. I bet they saw this thread which is why they changed their tune. Again I know you made the wise decision. Good luck.

g2the2nd
347 posts
 

Congratulations 

I heard some of their speakers at CAF. Very nice.

soix
11,249 posts
 

I know the salespeople make their money from sales and I always feel for them when it doesn’t work out. 

Do not feel bad.  You more than did your part and they just refused to do theirs and got exactly what they deserved — nothing.  The arrogance of them in this day and age to not expend a little effort to sell a $48k pair of speakers for someone who was obviously a serious and likely buyer given you already loved the speakers is staggering to me.  Compare that to TMR who was willing to bring the speakers to you, help set them up, and take them back if they didn’t work out and all this while standing to make far less on the sale than your dealer would’ve made by selling you a new pair.  That’s just absurd and sad.  Hopefully the dealer learned a big lesson here and will rethink their archaic and lazy business policies going forward.  In any event, congrats on some great speakers and saving a bundle!

gano
750 posts
 

I travelled halfway around the country to listen to and check out a brand that only a few dealers sell. I made an appointment 4 days in advance.  I was ready to purchase it. 

When I arrived, sharp, the salesperson was busy with another customer. They told me to wait. I waited 45 minutes and then left.

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