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Pairing streamer

My Innous Pulsemini will not connect with my tablet that I use to control it.  The tablet, and my phone, cannot find the device.  Thought I'd ask here before going through Innous customer service to see if anyone has had this issue and knew of an easy resolution. I've rebooted from A-Z hoping that was the issue.  Any recommendations?

Thanks

davegolf2424
mikhailark
398 posts
 

@davegolf2424 - What it the device model link? I am looking at https://innuos.com/pulse-mini/

davegolf2424's avatar
davegolf2424 OP
45 posts
 

Will definitely try all options.listed above. The one thing that has me concerned is that my phone cannot find the streamer either.  

mikhailark
398 posts
 

@davegolf2424 - I can't find any information on Bluetooth in the device. IMO, control from the phone or a tablet means they are on the same network, not on BT.

kennymacc
721 posts
 

Yes, you must simply connect your device to your home network/ WiFi/ router via IP address and all will be well.  Happy listening.

rbstehno
1,629 posts
 

If your streamer is not connected to your internal network, nothing will work. Check your router connected devices to see if it’s on the LAN. I don’t know what the device will be called on the device list on the router but you should know what ip address your streamer is.

If you have another computer, ping the ip address of the streamer. You should get bytes of data received at what speed if it is on the lan, or it will say ip address not found, then you know it’s not connected

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