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Policy changes at The Music Room TMR Audio

TMR has made a few changes to their policies which may interest folks.

Warranties for used gear is now 90 rather than 45 days.

Trial period is now 30 rather than 14 days.

There is now a restocking fee of 5%. Their rationale for this makes sense and seems reasonable. It would be nice if there could be exceptions to the restocking fee, such as cables and other products which don't need extensive checking for quality control. One result of this policy is that there is some more costly gear I would have tried but now am reluctant. I suppose that’s just a personal admission. 

 

128x128hilde45
geof3
1,127 posts
 

@sbank 

If the item you want has a “make offer” option, make an offer. There isn’t anyone specific to discuss it with. You will get an email of acceptance, or counter. You can haggle from there. Of course, there will be a bit of a premium if buying through them. They handle all the incoming shipping from any item, trade or otherwise and pay to put ads on EBay, Agon, etc. it all costs money…

Overall, I’ve had great success with them and think the new policy is very reasonable.

eurorack
24 posts
 

Well I gues I'm the exception to the "TMR is great" chorus. $1400 later, I'll omit the details.

jjss49's avatar
Ag insider logo xs@2x
jjss49
6,612 posts
 

the policy changes seem imminently reasonable to me... tmr is a good outfit, always had good dealings with them

jayctoy's avatar
jayctoy
3,842 posts
 

I think the new policy is fair. Lalitk agree new 5% for new, and used 2%, if you are serious in buying yes get the guy who can make a deal.TMR is a legit place to buy.

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