UPS. Friend Or Foe?

Sorry to hear this story and claims etc. are always a pain in the ass.

I pack all my gear myself. Recently sent a pair of B&W 802D3 to Washington from Florida, using the larger B&W 801D4 boxes.

It is completely possible to ship anything if you take the time to properly package it. Speakers should wrapped in multiple layers of protection and then I ratchet strap them to a wood pallet. I have five cross country shipping scenarios with heavy speakers and never had a single problem. I only Reg Bennett of Blue Sky Traders in Noble OK to manage the shipment. He calls the drivers and ever so kindly asks them to be careful. And yes, always insure to the max value.

For a big set of speakers I'm spending around $100 for packing and straps and it takes me about 2 hours. Huge pain in the ass, but no where close to dealing with damaged gear.

Never had a problem.  

maholl50

Best practice- drive to pick up gear rather than have a Parcel service molest it.

Happy Listening!

I had to mention the likelihood of litigation in order for UPS to finally pay out my recent claim. IME with carrier insurance, their default policy is to deny each and every claim and make the process a nightmare in hopes of discouraging the claimant. If the items shipped were insured for a high value, it’s worthwhile to just bypass their runaround after the first denial and pay to have an attorney send them a letter.

UPS trashed a pair of Revel F208 speakers that I received a couple of years ago.

The delivery guy was dragging them then dropping them on the ground while I watched.  I told him those were $2500 each and just shrugged like he didn't care.  I took pictures as he was "delivering them" which he didn't like.

I contacted UPS for a return and the driver who came stated the previous guy was a P.O.S.  Hopefully he doesn't work for them anymore.

Now anytime I ship or have something delivered of high value, I request FedEx  and hope for the best.

Many years ago I bought, from a private seller, a used pair of (in excellent condition) B&W Matrix 802 speakers. Since it was before Pay Pal and Zelle and as the seller had an excellent rating with Agon and Ebay, the speakers were paid for plus shipping, and insurance, into his account. The seller brought the speakers to UPS for packaging and shipment. Long story short, both speakers were completely destroyed in shipping. UPS said they would only pay 1/2 of the cost of my speakers and only to shipper. After going round and round with UPS for a week and getting no where, I called my lawyer. For $50. he sent them a letter saying that since the speakers were bought and payed for by me, they were legally my property, regardless of who sold them or payed for ins. He said if payment, in full for the speakers wasn't immediately rendered, we would sue them (UPS) for improper handling and destruction of My Property in their care. and would be for full amount of the speakers plus expenses and layer fees. I had a certified check in three days for the full amount I payed for the speakers.