Audio Dropping Out on Rega Apollo and Saturn


I borrowed a Rega Apollo and Saturn for home audition from my local dealer.

On both CD players, I experienced audio drop outs from some of my CDs as they were playing. I noticed that these CDs did have some minor scratches, but nothing major. When I would play these same CDs on my Jolida JD100 CD player, I never experienced these problems.

Are there any Rega Apollo or Saturn owners that have experienced this problem with some of their CDs? It seems like to me that Rega does not have a very good error correction system as the laser scans the CD. So if you do happen to have some CDs with scratches, it could hinder an otherwise pleasant listening experience.

If there is no clear explanation or work-around for this, then I have no choice but to remove these players from my consideration.
wkass
This is in response to Fillmoor.

I did not mention that my problem was CD skipping. It was audio drop-outs. There is a difference. The audio on the player seems to drop out from time to time, as it is playing a CD.

The fact that I experienced this problem with both the Apollo and Saturn, with the same CDs, and not on my Jolida CD player, leads me to believe there is some sort of design glitch with the Rega players. Maybe the Apollo and Saturn at my dealer do not have the latest firmware. I will ask my dealer to contact Rega to see if other customers have complained of this.
Wkass:

Occasionally, My Saturn does drop out the audio. It may occur intermittently several times and either correct itself or drop out altogether. Although rarely, this has occurred on discs which had minor a minor scratch, and also on discs which needed a cleaning. The scratched discs could not be fixed, but cleaning the others corrected the problem. NOTE: The discs (evidently) in need of a cleaning had been cleaned two months prior and did not appear to be dirty at the time of the audio drop-out.

My bottom line: The Saturn is a bit finicky at times, but the musical delivery is fine enough to induce me to overlook the occasional glitch. Hope this helps.
Sorry to misinterpret your post. I have'nt had any problems with drop outs, only sporadic intermittent operational issues. I did ask my dealer about a firmware update and he said there is none. The way he and Rega tell it me and doug Shroeder are among the only people that have experienced problems with the new Rega machines. As I said in my post users who play entire discs may not experience the operational issues, since they are primarily related to track access and stop commands, and failure to initialize- you are the first I have heard of to experience audio drop outs. I dont know if others owners have had that issue I seem to remember alot of strange things with the early Apollos. My first Apollo gave occaisional static on one channel along with the operational issues. Every machine after that was fine audio output wise, but they all had occaisional failure to initialize, failure to stop and errors accessing track- when going from say number 3 to 8, you migh get 10 instead. My experience mirrors doug shroeders exactly. There is a recent review of the Saturn in a UK magazine that said the machine failed to initialize a hybrid disc, which the reviewer found curious. My own opinion is Rega needs to make some official acknowledgement and offer genuine rectification of these issues. Or apparently they think it is no big deal to have to turn the power off to change a disc on a 2600 dollar cd player, funny I dont have to do that on my 10 year old $90 panasonic discman. True the issues are infrequent and intermiittent, but really I expect more at that price level and from a company that supposedly prides itself on producing reliable products. Anybody thinking about buying a Satrun or Apollo should merely consider this in their purchase, given that there seem to be owners who report no issues at all. Could it be that me and doug shroeder just have incredibly bad luck? I'm actually selling my saturn for a number of reasons and told my buyer the issues these machines have. He said he usually plays whole discs so that eliminates most of them. My Saturn never gave an audio drop out.
Fillmoor,
Thanks for your clarification.

Doug,
Do you know how I can access your review? I tried going to the Dagogo website to read your review, but I could not find it in the Archives section.

Thanks,
Will
Will, et. al,

The original review, which discusses the glitches, is accessed under the Recent Reviews column on the left side, in the Sources section. My Preface, added this past week, is accessed from the review itself by clicking on the red lettered sentence. Here's the link:

http://www.dagogo.com/RegaSaturn.html

I have addressed this issue thoroughly in my review and preface, which I added recently.

But know this, I believe I was the first (if not the absolute first, among the first handfull) to post questions in regard to the operations of the Saturn on audiophile forums. I have also followed the issue closely the entire 1.5 year period. I have seen many posts in regards to individuals claiming problems with their players. If this were potentially a case where only myself and one other person were plagued I would not bother the audiophile community, nor suggest that Rega has a manufacturing/quality control problem.

What would be the odds that of all the Apollo and Saturn units produced I would receive five defective ones while no one else had issues? If you know anything about statistics, the chances are vanishingly small. Taken with the fact that I have seen several posts from individuals in the past 1.5 years claiming problems suggests to me that there is an issue not being addressed.

Is it possible that in every instance where faulty units are being used there is in that environment a remote control infra-red lighting system or similar IR interfering device? Statistics would again say that's not likely. The odds are strongly in favor of my conclusion.

Assuming that persons who play whole discs through would not be aware of these issues, there may be many more players out there with the glitches which are undetected. For those people it may never be an issue. But for people who skip tracks or stop the player to change it the problem manifested itself too regularly in different players to be ignored.

A $2400 player should NOT have such issues, which is why I posted the Preface to the review. I gave the benefit of the doubt initially; now I do not. I am convinced that the issue is not related to infra-red interference, but a defect in the units themselves. Whether that defect plagues the entire production and has not been detected by all, I cannot say. Some seem to have perfect players. However, the appearance of posts in regards to faulty units purchased only one month ago makes a person wonder if the issue has been resolved and these are older stock players, or if the problem persists in the manufacture of the players. Only Rega can properly address that question.