Advice on Repairs for Audio Research VT100 Mk II


Hi everyone,

I purchased a second-hand Audio Research VT100 Mk II for about EUR 2,500. After about 1 month, the fan died, which turned out to be faulty resistors near the fan. After about 6 months, there were some loud pops, and two more resistors were blown near one of the power tubes.

I sent it to the authorised Audio Research repair shop here in Germany and they quoted me the following for the repair work:

  • Replacing 10 Resistors 43100004 (at EUR 2.00 per resistor)
  • Replacing 10 Resistors 43100208 (at EUR 7.50 per resistor)
  • Replacing 8 6550 Tubes with J.J. Tubes (at EUR 20.50 per tube)
  • Replacing 8 6922 Tubes with J.J. Tubes (at EUR 83.95 per tube)
  • 13 hours of labour (at EUR 75 per hour).

For a total of EUR 1,905,60 plus 19% VAT, i.e. EUR 2,267. I pushed back and asked if really all of the tubes needed replacing and they said yes. I also pushed back on the price of EUR 83.95 per tube for the 6922 and they said that these tubes needed to be matched and therefore the costs include labour, shipping, and tuning/matching of the tubes.

Does that seem like a fair price for the work? I’m of course reluctant to spend on repairs what I’ve already spent for the amp itself. I’m fine with the price of the resistors, 6550 tubes, and labour but the price for the 6992 tubes seems too high. On the JJ Tubes website, these tubes sell for about EUR 20 a piece and they do not even offer matched sets of 6992. Do the 6992 input tubes really need to be matched?

Any advice or comments is much appreciated.

Thanks, Edward

edward78

There are 8 power tube 100 ohm 5% 3 watt screen resistors. (Part # 43100208) ARC uses the resistors as fuses. The wattage value should never be increased.

@fsonicsmith @jea48 

The resistors should be adequate to survive a tube failure. Series fuses should be employed as well. When the fuses start blowing you know you have a bad tube. The fuses should be placed so that replacing them isn't a royal pain the rear. This is proper engineering; it prevents frustration with the product and allows the user to understand that tubes fail and are mounted in sockets for a reason.

From a manufacturing point of view, the less you see of the product once it ships out the better. When it returns under warranty, it eats into the bottom line and is 100% avoidable in this case. 

Letting the resistor be the fuse isn't (my opinion of course) proper engineering. It requires a trip to the service department to do something that the user should be able to do in the home without tools. It risks damage to the equipment along the way and encourages the user to seek alternatives away from the product. Some users might get frustrated and try to replace the resistors themselves- this can result in all sorts of headaches/liabilities for the manufacturer.

I agree with you Ralph and have a great Thanksgiving. As I said, ARC made some clunkers. Some of their amps were almost impossible to bias without taking to a good technician. And many dealers were forced to become proficient at replacing power tube resistors. I still maintain that for a large (by relative standards) tube amp specialist, their build quality is good and many have been reliable designs, again all things being relative. I know that your own tube amps are at the far spectrum of reliability. Kudos to you. At the end of the day, any electronic component will eventually need service unless pitched for something else, particularly tube amps. 

I've never heard of biasing the small signal tubes in an amp just power tubes, that design seems very user unfriendly to me.

@cleeds - thanks for pointing to the warranty, I obviously missed that. 

@jea48 raises a very good point about the caps. 

Sorry for your troubles, OP. It may be throwing good money after bad if that makes any sense. But perhaps worth asking about recap cost-- what else would normally go wrong in these? That old Dual 75a I have has no chips that I'm aware of-- but it was recapped a while ago and will probably need another go-over before I consider running it again. 

Op,

I definitely understand your dilemma. Honestly, I think the repair estimate is absurd. thirteen hours.

 

Also, calling ARC is in no way “going behind your repairman’s back”. That is an absurd quote. 

Audio Research makes some of the best amplifiers… regardless of the technology. You are talking about a 20 year old amp. A couple repairs and it is obviously got problems.

I would not loose faith on tube amps, or Audio Research for that matter. I have owned quite a few Audio Research components over the last forty years and have gotten. Nothing but incredible sound quality and reliability. I would get something more contemporary. I own all Audio Research equipment, and have enjoyed their sound and reliability for decades.