2. misc-audio
  3. 179617-2625

Reverb, what a joke

Reverb wants to be a big time operator but they just can't figure it out......About half the stuff I buy is either broke or misrepresented ....So when you are trying to get somebody to do something they send you down the (email everybody) path so they don't have to do anything ....and then your 7 day claim period runs out and you can't do anything......Most of the sellers on there know this so they won't respond in the first 7 days , and you lose the return possibility .............This has happened every time I have a problem on Reverb..........With e-bay , you hit the (return item button) and its done......W

autospec
autospec OP
451 posts
 

Reverb has such a poor system for complants that you can never get to anyone....You send email after email and no one ever responds, I have sent them over ten emails and I have not got the first responce from anyone,,,,,,,,,,,,,,,,,If it wasn't for Pay-Pal I would give up.........I was spending a lot of money on Reverb, but I'm pretty much done with them at this point.......I think Pay-Pal will get me something on this , but who knows...........W

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ebm
9,311 posts
 

Very sad indeed.

shtinkydog
605 posts
 

Good to know.  I've been looking at stuff in there lately.  Time to go elsewhere!

autospec OP
451 posts
 

I received a email today from the " resolution specialist " that pay-pal wants them to refund my money, but that hasn't happened either.......Reverb seems to do what they want and don't seem to care about what anyone else wants, but I think in the next week or so they may send me a refund...........Happy day        W

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