A good experience with Apos means nothing regarding the veracity of OPs claim. The Apos response here seems far from optimal. To overcome this, they better make killer gear with awesome sonics.
Caveat Emptor
I almost never post and never have submitted a bad review but my experience with Apos Audio requires me to do such.
I ordered a DAC from them and they sent wrong color. I tried to contact them via phone and the only way to get someone's attention is through email. They gave a slight refund if I wanted to keep the DAC which I accepted. Then when I hooked it up it would not work correctly. They offered suggestions on a possible fix which I tried all to no avail. I asked to send the unit back to get refund and that is when the issue on a 20% restocking fee was communicated to me due to having it longer than the time allowed. This was not acceptable to me as I had to wait for their response between emails. I sent the unit back and filed a dispute with Paypal and it took me 3 weeks from the time they received it to get my money. I will never buy from them again and will give my business to Mother Amazon where returns are much simpler and I don't have to write numerous emails to get refund.
Just a heads up to all.
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with all due respect, this is speculation on your part, and painting with a very broad brush i have had no problems with apos, bought, item delivered, returned within return period, full refund in 2021, their 20% restocking may not have been in effect since then, but even so, within 15 days it does not apply... of course my good experience does not mean apos is perfect, hasn't changed for the worse in the meantime, and others haven’t had a bad time, but my data point is just that, a real data point other points to note - iirc when i have gone to apos’ website during business hours there is a chat function, you get a live person i dealt with a person at apos when i returned my dac by the name of john soriano ([email protected]) - maybe this is really a chinese guy named chang who doesn’t speak english, using a fake email name... 😂 |
It isn’t speculation at all. Grant Fidelity wrote of their experience when they announced they would no longer sell Psvane tubes anymore. The other parts are my personal experience in buying an ultrasonic cleaner. The 1st one sent the wrong thing and wanted me to reorder, instead of replacing the wrong cleaner. You could tell by the writing that English was not their customary language. I just sent it back for refund. The 2nd company was better. They even had a tel # to call. However the cleaner came with the wrong power module for the motor. The people were friendly when I called and informed me in broken English that the part had to come from China and would be 2-3 weeks (thus making the 30 day return of no value) Normal customer service would have sent that piece right away, not 2-3 weeks I also read apos audio terms and would not deal with them. But I’m glad you had a good experience. |
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