Dynaudio customer service ignoring me

And you refuse to go through an authorized dealer because,?.....makes no sense all this bellyaching when your procedure is wrong.....

donquichotte:

I speak from personal experience when I say that In the US, Sonus Faber has an outstanding rep (Will Kline) who answers his phone and emails and is extremely knowledgeable and seems to actually enjoy providing information and assistance. If you are not in the US, then perhaps the issue is not Sonus Faber per se, but your local (country) rep.  Also, my authorized dealer here seems to be able to obtain information, etc easily. I hope you can find the assistance you need.  

@craig : Thank you for trying to help me. I don't want to derail this thread so I won't go into details, but the reassurance I was looking for (about future availability of parts) couldn't have come from anywhere else but the producer. I am E.U. based, by the way. I've given up and I'm pretty happy with my current setup. Thanks anyway!

@missioncoonery because no authorized dealers sell this speaker brand. These are old woofers for a pair of Duntech speakers.  I have spoken to the President of Duntech and he is no longer able to get these either.  You can't get a dealer to give you the time of day when they won't make money on the deal.

A little history, FWIW. Many years ago Dynaudio was selling drivers to the general public. At the same time they were selling their own speakers. They discovered that a lot of speaker designers/makers were using their drivers, quite successfully and had become competitive to their own brand. They stopped selling drivers to folks who hadn't developed a relationship (license ?") with them. Things might have changed since then. I' don't know. They might have changed their policy (but I doubt it).