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Audible illusions Slow customer service

Just had to post this, been contemplate-ing doing so,Contacted the company for a power supply- as they didn't have one, but they had an older unit that they would refurbish and sell me for a very nice price. Well they found a problem in the unit that they couldn't get it up and running.That was over 1 full year ago, still coming up with reasons for delay.Nice units id find someone trustworthy to send repairs to...
hiend2
roxy54's avatar
roxy54
8,245 posts
 

That's a real shamejj71, and I really feel for you. He has lied and used you and your money. I hope that you get it back, and that this is a warning to any others considering doing business with him. 

decooney
2,565 posts
 

@roxy54 Have you just asked for them to send it back? They aren't that exotic. Any qualified tube tech should be able to repair it.

 

^^^ +1.  Exactly. Get your AI preamp back at least.  Can you do this, even if you send them a prepaid ship label?

jj71
12 posts
 

Thanks, roxy54. 

I appreciate your sympathetic response.

Dealing with this guy has been very aggravating.

I’m a reasonable and understanding person but this has gone way too far.

 

 

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stereo5's avatar
stereo5
6,718 posts
 

I never had reliability problems with any of my 3 AI Modulus preamps but I am glad I sold them when I did.  I have no such problems with McIntosh.  

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