SGC vs Roon Nucleus

sbank, re:

Having familiarity with the sonicorbiter browser interface

Regarding this, it’s been an issue for me accessing the apps/manage page by clicking the "MANAGE" button when I go to sonicorbiter.com.

On the main page, the sonictransporter and/or the microrendu SOMETIMES show up (one or both) with the IP addresses etc, and sometimes they don’t show up at all. Totally inconsistent, and sometimes a refresh doesn’t fix it.

Then, when they do show up, often when I click the "manage" button for the sonictransporter, >50% of the time I can’t get to the app page (to burn CD’s, check status, do resets etc). Nothing happens, or it tells me that page can’t load. It would seem to be an issue with SGC’s website, and I have asked Andrew and gotten no answer.

Have any SGC folks here had this issue?

I rarely if ever had to go to the SGC management page to manage apps as I just had Roon. Set it up and let it run. It has been working fine for over a year.

Recently I did just enable the UpNP app and had to deal with the web interface. In order to get it to work i had to reload/manually update version 1.8 of the sonic orbiter software. After that everything worked. The UpNP app has a few glitches but i have only been using it for 24 hours.

Overall I am pleased with SGC. I was/am evaluating a nucleus plus (pre-owned) on ebay and a second SGC sonic transporter for a vacation home. The cost is about the same but I will stick with SGC.

Note: Nucleus Plus does not have apps such as the UpNP Bridge. One more benefit to SGC

I would also second Andrew Gillis excellent support

@patrickdowns, 
When I've seen seen any issue like you describe, it has to do with the local network, not sonicorbiter.com. For example, I use Eero mesh routers and look at my eero app to confirm that the rendu and sonicorbiter are visible and active on the network. Eero software updates have auto-installed requiring restarts of connected devices. If I don't know that happened, I might think the devices are giving me trouble.
With my opticalRendu, I have on occasion found that unplugging and re-plugging fixes things that a software restart doesn't. No idea why. 
Cheers,
Spencer

sbank
re

When I’ve seen seen any issue like you describe, it has to do with the local network

It wasn’t my network. I used FING and other network diagnostic tools extensively, and sent all screenshots and reports to SGC. We went round and round but I followed all his many troubleshooting suggestions to the letter and they didn’t fix it. All other devices running on my network operated flawlessly during the same time.

I sent the unit back, and whatever he did ( wiping it and reloading everything? or hardware fix?) fixed it and he sent it back within a day. He never told me what the problem was in followup emails, nor with the returned unit.

It’s been working like new (like it did originally for 3 months) for 6 months and I am happy. Hope that continues. It’s a good alternative to the Roon Nucleus, and smaller and less expensive. Cheers, PD