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"Amplifier Noise Floor" and hum acceptable?

I recently purchased the Parasound A52+ (5 channel amplifier, 180 wpc all ch driven). Initially I loved it and had no issues. About 2 weeks in however I was sitting around quietly and noticed the dreaded 60 hz hum. I get up close to the speaker midrange driver (Focal Aria 936) and there it is blaring at me. It is present in all 5 speakers I have connected. Everything is connected on a single dedicated receptacle with a power conditioner.

Trouble shooting.. the hum is not affected by volume control on the preamp. When I have removed the XLR cables to the preamp and ONLY have the speaker cables and the power cable connected... it hums. I did recently change my receptacle from a stock to a Hubbell but I don't think this would affect it. I upgraded my power conditioner too to see if that would do anything (I didn't think it would) and it did not. I switched the parasound out for a class D amp (120 wpc) and there was almost no hum. I switched it out for another class AB amp (140 wpc) and there was a hum but about half the volume of the parasound. 

So here's the gist.. when I emailed parasound tech support there are 2 things he said that I thought were noteworthy. One, he states that it is typical and normal to have some hum that close to the speaker baffle, i.e. within 1 foot of it. Second, while I asked for help he ultimately just said "I think you are just hearing the amplifier noise floor".

Three questions I pose to the community. 
Is it normal to hear a hum next to your speak baffle?
Is it acceptable and normal to be hearing the "amplifier noise floor"?
What can I try to lower this noise floor? I thought about connecting a ground wire between the chassis of the A52 and my power conditioner as the next step...

Thanks in advance for input.
jwl244
jwl244 OP
64 posts
 
@yogiboy I was more excited about integrating the new amp into my system and with settings. I never noticed a hum in my system ever before. I can't say if there was hum before I changed the receptacle. I do plan to switch the receptacle back to stock to see however....

@helo thank you I was thinking the same thing and was really surprised tech support told me that actually. 

@lowrider57 the receptacle did have a ground which I attached. I do need to pull it off the wall again to make sure it didn't come loose pushing it through the gang box 

@mofojo thanks for that. I think mine is dedicated but I'm not 100% sure now..

@geof3 I do have dimmers around in my listening area. I suppose even if the light isn't technically on the dimmer is still working? I didn't think about this one. Might try and disconnect or cap off one of the receptacles 

I'll report back to the post when I have an update 

jasonbourne52's avatar
jasonbourne52
2,863 posts
 
Hum is not acceptable! That Parasound 5-channel amp has an internal ground problem someplace between the circuit boards and the chassis. The design team should have fixed this problem before production! Nothing you can do externally will fix it!
jwl244 OP
64 posts
 
The hum is there even if I try connecting the amp power cable to another receptacle so it's not the new receptacle it seems. 


@jasonbourne how do you know that it's internal? Is it because there is still hum even with all wires unplugged except for the power and speaker cables?


twoleftears's avatar
twoleftears
5,313 posts
 
Can you also hear hum emanating from inside the case of the Parasound, or is it only from through the speakers?
jwl244 OP
64 posts
 
@twoleftears the speakers only. Can't seem to hear it from the amp itself. The midrange driver seems most affected. The tweeter gives off a faint hiss but not noticeable unless I'm right next to it ear to tweeter. 
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