1. Home
  2. speakers
  3. 163353-144806

Help! Spakers damaged during shipping?Paid insurance (with proof)being told not Insured?

LONGGGG story, here is short verison. (this has bene going on for the last 7-8 months!!!

I sold a pair of B&W speakers on audiogon.com as well as purchasing insurance and shipping label through audigon.com
When speakers arrive to buyer he notifies me immedietly with pictures that they are broken and boxes are all busted up like they had been dropped from a formitable height and landed on their head.
I file claim with audiogon (whom i purchased the insurance through). Claim is denied due to package "not being Insured'. How can it not be insured if I paid for the insurance at checkout when I purchased Shipping label

To clarify, the claim is not getting denied for handling the situation wrong ( i.e.-  throwing away the damaged item or something) nit actually is NOT EVEN GETTING THAt far. MY receipt says that I paid for insurance and show the amount I paid but' on their end' they are showing something different (that this was not insured).

How to Resolve? Next step of Action?
 





a_mulder
larry5729's avatar
larry5729
1,018 posts
 
Did you ship the speakers in their original boxes?  If not, were they shipped in a double box container with Styrofoam to withstand shipping.  I would certainly start there first.  If they weren't shipped in the proper packaging, I would cover them if I were an insurance company.  If you did all of these things, I would certainly hire a good attorney.  
roxy54's avatar
roxy54
8,245 posts
 
You have cleared up all of the questions that I have. It seems pretty simple. Audiogon accepted payment for insurance, but did not purchase the insurance from their provider. They will not be able to collect for coverage that they never purchased. Hence, Audiogon needs to accept responsibility for the loss, and cut you a check for the full amount of the loss. 
audio2design
1,351 posts
 
Thank you a_mulder.  I will take you at your word which at this point seems fair. The problem seems to be as roxy54 described. Sounds like someone screwed up, IT implementation or something, but either way, it is not your fault and your claim should be paid to the limit of the insurance at the time.  You may need to elevate this issue. You can probably find other contacts on LinkedIn. I don't know how much you lost, but there is typically limits on the value of your claim. Their current limit appears to be $5,000, but it could have been different at the time of your shipping. Hopefully that is in your paper work.  Unless serious money, hiring a lawyer is rarely a good ROI. Small claims is more effective but limited based on jurisdiction.
roxy54's avatar
roxy54
8,245 posts
 
If the corporation that owns and operates Audiogon has ethical standards of business, they will accept responsibility for what appears to be an honest mistake and pay up. I worked for a number of high end jewelry stores for many years, and this kind of unfortunate and unexpected expense, due to accidental or careless liability was part of the cost of doing business honestly and ethically.
edunbar
14 posts
 
Well - this puts me off Audiogon for sure. 
More to discover