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What would you do?

I sold a Meridian 508.24 to a member, and upon his first week of ownership, I called to see how he was making out with his new CDP. He told me that the unit skipped and because he did a lot of recording that he could not use it. He stated that he wouldn't feel right about selling something that he knew had a problem.
After hearing him out I agreed to take it back and see for myself what the problem was.I told him that he need to isolate the unit and he came back with, "I own B&W's 800 and I know what I am doing."
Upon getting the unit I played three hours on it with no problems. I knew it wouldn't skip but felt I needed to go the extra mile with him.
I called him and told him there was no skipping when played for three hours. He stated that he couldn't use it. I sent his money back and E-Mailed him and told him I wanted to leave him a negitive feedback. I have yet to leave him feedback.
I sold the unit and lost money on the sale.
There are many members out there that have alot of wisdom on deals like this. What would you do?

Thanks,
Gary

128x128glory
snofun3
601 posts
 
Can anyone explain the concept of the new AGon feedback system.
They asked about it before they instituted it, we said it was lousy, and it has subsequently proven to be as predicted.
So.... what was the reason for the change, and does nyone have a positive experience with it?
newmanoc
295 posts
 
It is clear from the way you handled the situation you are an excellent seller. It is also clear from the way he handled it he is a less than an optimal buyer. But negative feedback? Not when he only took you up on your offer to return the Meridian. I don't see that he breached any agreement, even if you don't like what he did with the options you gave him. Neutral feedback is the strongest I would give, but really I think I'd let the whole thing drop and chalk it up to experience.
readster
241 posts
 
i also agree, that you agreed to take the unit back, which is something that i would not have done personally, i wouldn't sell a defective unit in the first place, so anything that is damaged after it leaves your hands is really not your responsibility. i don't see how any type of negative feedback is warranted.
jmcgrogan2's avatar
jmcgrogan2
6,346 posts
 
Snofun3, I believe the reason for the change was so that AudiogoN did not have to be bothered handling dispute cases anymore. Now the buyer/seller must approve/dissaprove feedback before it is posted. If they approve, feedback is posted. If they dissapprove I believe the feedback issue just dies. I don't think there is any dispute resolution process anymore.
The new system was created to save the AudiogoN staff the headaches of dispute resolution, not for the consumers benefit.

I haven't noticed anyone with negative feedback since the new system has been put in place. So it seems that most folks will not approve of negative feedback posted towards themselves. Shocking discovery, eh?
snofun3
601 posts
 
Thanks John - I agree that was the intent of the new system, but does it do anyone any good? What's the point of feedback now?

I'm everyone's Mom said that "if you don't have anything nice to say, don't say it", but when we're looking at investments of thousands of dollars, it's nice to know that we're getting an accurate representation of the seller.

And what did AGon ever do regarding disputes anyway?
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