Why are brick and mortar HiFi dealers so bad?


I have rarely found a reasonably decent HiFi dealer and I live in the New York metro area where there are probably more per capita than anywhere else.  I've been to a lot of shops and I'm tired of the smug attitudes, the lousy customer service, weird return policies, etc.  Friends state that the owners are jaded because people come in and listen to a bunch of gear and then go buy it elsewhere or pre-owned on web sites like Audiogon.  If that is the case, figure out a better sales strategy or shutter your store.  I've moved onto Music Direct and Audio Advisor and Upscale Audio.  Buy it and try it on your own system in your own listening room with a money-back guarantee.  If you know a decent HiFi retailer, please pass it along.
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tomic, Oh...That roller coaster....*L* (Didn't know it by the 'D.D.' moniker...I'm so 'unhip'....)..
First driven when new to the area, some 15ish yrs. ago...

"Oh, here's this nice shortcut off the Parkway...(she said)...."

Downhill then, with a Pontiac LeMans GT, one stayed busy....

Uphill since...more my cup of 'tainment'...*G*
Different ride as well...

Chatted up a waitress @ Grandfather Mtn. that lives in AVL 'bout 1.5 yrs ago....said she made the drive 'twixt there back/forth in about .5ish hrs. on the Parkwy. in her sedan...

(Forget the make, but 'twastn't a Beemer or the like....a nice, 'normal' sort of ride...)

Thankfully for the tourista, this is occuring in 'off hours'...Flat F'n Flying, no doubt.  Familiarity cedes Restraint....

Apex Everything. *L*
Spring & Summer, we get the bike & car crowds in town....

As well as 'touring' the local pavements, they visit the Biltmore estate to the tune of 1.2 mil yearly...and rising....

Hotels are popping up nearly as fast as the 'niche breweries' which makes for 'twisted tourista'.  Makes for 'interesting street moves' on their part....'cardiac arrest lane changes', mid-road pauses, left turns prohibited but done (badly) anyway...

Better to be in a thriving small city, though...;)
Most brick-and-mortar stores sell Mass market stuff that you find in the magazines. The better stuff is usually the very small production, one-man operation stuff.
The Detroit area still has a few really good brick and mortar shops.
Audio Dimensions, in Royal Oak
David Michael Audio, in Royal Oak
Paragon in Ann Arbor 

not all mass market at all