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Buyer is claiming damage that was done by him!

Hi group,
I sold a pair of mint Harbeths. I shipped them in original double boxed carton with original bonnets covering them. I just received this EMAIL from the buyer. I know that many ruin these speakers trying to pry  the magnetic grills off incorrectly. What is my recourse with this issue?
Thanks  much for your input!

This is the EMAIL I received from the buyer!

Hi. I picked up the speakers from FedEx yesterday. They arrived with some minor dents around the front top corners near the grille on both speakers. When I opened the outer box, I've noticed that one side of the inner box wasn't sealed on top and as a result the speakers came out of the top foam speaker holder. I guess the damage occurred from speakers bumping against each other. The grill cloth is also ripped near the dents. I've sent an email to Harbeth asking how much replacement grills are going to cost. I could probably live with those dents but grills might be replaced at some point. I'm still waiting on my amp to come back from service, so I have not even plugged the speakers in yet. Hopefully the drivers are ok.    
128x128yogiboy
yogiboy's avatar
yogiboy OP
5,470 posts
 
@guppy
The distributor ( FIDELIS ) has shipped him new grills ( at my cost ). I shipped this magnet puller with the speakers but I guess this dimwit did not read my instructions. The only thing I got from this sale is a bad case of agida!

https://www.homedepot.com/p/MASTER-MAGNETICS-100-lb-Pull-Power-Handle-Magnets-96544/203613179
doubleblindtest
12 posts
 
Were the speakers insured?  If so, make a damage claim with FedEx.  How did he pay for the speakers, Paypal, credit card?  I would be concerned that he will put the transaction in dispute and get his money that way.  As much as it hurts, paying for new grills might be cheaper in the long run if that resolves it.  I hate when this stuff happens.  Good luck.
uberwaltz's avatar
uberwaltz
13,381 posts
 
⬆⬆⬆⬆

We already have that covered.
As long as Op refunds the $200 via original PayPal payment then it's on record that buyer has already agreed to a partial refund.

PayPal would then not be likely to stand by the buyer or even accept any further future claims with that in the books.
mofimadness's avatar
mofimadness
4,935 posts
 
The distributor ( FIDELIS ) has shipped him new grills ( at my cost ).

yogi...did you pay for the new grills AND refund $200?  If so, dude that was way beyond what you should have done.
yogiboy's avatar
yogiboy OP
5,470 posts
 
mofi, I only gave him a refund of $200. I contacted Tammy on audiogon and she read this thread. She said that he did not complain to audiogon or paypal then I should not worry about it. Time will tell!
Now I know the meaning of being caught between a rock and a hard place.LOL



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