Good to hear and now you can put it all behind you.
I find it very odd FedEx would say that though as they usually will only deal with any type of claim with the person who paid for/arranged the shipping.
But as it is a non starter no need to worry. |
A few facts from many years of shipping and dealing with both fedex and ups ( I wont even go into the headache involved with usps!)
Majority of the time if damage or package is lost the company will not even talk to the buyer, it is the person who shipped who has to start all claims etc.
Usual procedure for myself would be to refund the buyer in case of damage or loss and then go for reimbursement via fedex or ups.
This may involve them having to inspect the goods so best to keep up a good rapport with the buyer in case you need them to drop the package off at a depot OR let fedex/ups inspect at their premises ( if over $1000 value you can insist they come out and not you take it in).
And unless it has changed significantly in the last 3 years ( that was last claim I filed for damage of shipped goods to a buyer) that is really all there is to it!
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IMHO Brett went above and beyond in this situation and is an excellent example of the type of seller you can trust and respect, hats off.
Now just to share an experience of mine from past couple of days of somebody exact polar opposite!
I purchased approx. 200 cassette tapes from a buyer in Washington State to be shipped to myself in Florida, yep 3000 miles.
They shipped them within a flimsy cardboard box with zero internal packing of any sort at all.
My USPS driver pointed out the obvious damage to box and did I want to accept it. I decided to accept.
Upon opening and inspection the tapes seemed ok but there were approx. 20 broken cases.
Sent seller a message through Ebay of the situation and that I would be happy just to source some new cases.
Now I searched eBay and found somebody selling 20 empty cases for $8 shipped so I bought them.
Long and short the seller ends up arguing about the $8 refund as not their fault the post office damaged them!
Say what? I sent them pictures of their crabby packing and box and that imho the USPS could hardly be blamed for that.
It should never have gone past one email tbh!
Situations reversed if a buyer had just asked me for $8 to resolve a potential $100 problem ( return and return shipping etc), the refund would have been done before the literal ink was dry on the paper!
This was from a seller of 1575 feedback so should have KNOWN much better .
I could have demanded a return with full refund and/or left negative feedback for their stupidity IF I was an unreasonable person.
But no I took it upon myself to find empty cases, buy them and expect that for $8 it would have been a cut and dry case.
STILL not seen a refund yet.... lol.
Could not care less about $8 but the principle, well that's what stings!
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airairy
Sad to hear but maybe you should start your own thread on this subject as you have named names?
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We already have that covered.
As long as Op refunds the $200 via original PayPal payment then it's on record that buyer has already agreed to a partial refund.
PayPal would then not be likely to stand by the buyer or even accept any further future claims with that in the books. |
Don't blame the system, blame the people.
😫😫😫😫😫 |
Sound decision Yogi!
Right now with an agreement on the table I would keep quiet, make sure they agree all is well and leave positive feedback.
Make sure when you refund the $200 it is from the same PayPal payment they sent for the speakers.
That way if they try to make any more noise down the road PayPal will see that you ALREADY dealt with them and they agreed to a partial refund and that will be the end of that!
Do NOT ask me how I know this...…...
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+1 Brett.
Above and beyond IMHO.
Still a shame we end up having to deal with people of this nature in our little hobby. |
Brett
From what I can gather you are a great person to do business with and I understand your wanting to make this right by offering the buyer the money for the grills.
I feel for you here as it is a tough situation and as a multiple seller both here and on eBay myself, customer satisfaction is paramount and your reputation is everything.
I think we are all in agreement from the information so far that this was buyer inflicted and you are in no way to blame for the damage.
It maybe a bitter pill but you could be right that refunding a portion to help cover grills is the best way to get out of this mess even though it is galling when you know it is not your fault.
Unfortunately been there and done that but through eBay as they really do always side with the buyer 99% of the time.
From what I have read so far I would do business with you any day sir!
Good luck and I hope the grills are not too expensive.
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Larry Did you actually READ any of this thread? UPDATE-
The seller sent me pictures and the grills are ripped and the wood is chipped on the top corners of both speakers. It looks like all the other Harbeths that I have seen when the grills were removed improperly.
He is going to get a price on new grills and let me know what they will cost.
It looks like he got me by the ole short hairs! Why exactly ? Have you subtly broached the subject that you believe he may have caused said damage by his own actions? Maybe if you let him know you suspect foul play he may back up a little? Do you know roughly how much you are talking for new grills? If so what does that represent as a percentage of your net sale? |
More curious than anything but I did ask earlier if the buyer had good feedback prior to this sale.
Does not change the events but just curious.
And we all make mistakes, it's the subsequent actions that count. |
Your call of course!
No idea what the cost of a pair of grilles are for these speakers, if a small % of value of the sale then yes it might be worth it. Or maybe offer half the cost of the grills?
I guess you need wait and see how they respond first to your pictures request and what their general tone and attitude is and take it from there.
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It is likely a no win situation right now, I assume he paid by PayPal and he could always fall back on that to make a claim too.
Sometimes it really sucks selling ANYTHING online nowadays, way to many unscrupulous people around.
Looks like right now, you either bluff it out with them and refuse to pay anything and see what happens, might get your feedback dinged but might not pay out anything.
Or you end up paying return shipping and have now a pair of damaged speakers, double dent financially there.
Or you agree and pay for new grills, still a financial dent.
I would go with option A right now in your situation.
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Ouch!
Tough call here, probably good job it is not eBay as they unfortunately side with the buyer no matter what.
Unless they have a very poor track record already and you are a mega seller.
Be interesting to see the photos.
Always sad when damage occurs either accidental or deliberate.
Not always a sure sign that they caused the damage just because it has been two days though, I work away a lot and the wife might sign for my gear but it might be a week before I get home and physically open, inspect and test the gear.
Hopefully you can resolve this with the buyer amicably.
I assume they had good feedback on here prior to this event?
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