Advice Needed: Bluesound Node vs Vault

I have my hard drive attached to a NAS server with usb and the HDD is   configured as a file share and I have never had any problem with my Node2i finding the library and playing from it. IF the NAS is running a DLNA  UPNP server the Bluesound will configure the drives as shares so you might have some kind of protocol problem that the Bluesound needs to start over like it was first set up. Just a thought, something to try. 

I know you have had problems contacting Bluesound customer service but I would like to add that when I have done so, to fix problems like reindexing files, finding shares with my music on a NAS hard drive the guys have been very helpful. They have the ability to get into your network remotely and fix all connectivity issues (if you let them). Just a thought....

Their customer service is always great.  The problem is their availability.

Though you have to wait to get a Teamviewer appointment, they do allow you to set the time to whatever is convenient for you.
B

Well, due to the Holidays and and my work schedule, it may be a few weeks before we are able to do his.  This is a first world problem—90% of my rips are still available to me on the Vault2, and if I use my Oppo as the controller, I can access all of the NAS, and I still have a few thousand shiny silver discs to spin—so I hate to sound a whiner (actually I am a whiner, I just hate to be so obvious).
However, this won’t be the first time that I haven’t been able to use it and had to make a date with their IT department weeks in advance.  
  Looking back at it I think most of my troubles have been related to software upgrades.  I think that djones May have hit the nail on the head—the software downloads don’t make it to home base, which confuses the whole unit(s), which then overheat worryingly.  Perhaps I will do future downloads manually.
  Apologies to the OP for hijacking the thread, but prospective purchasers are best informed if made aware of issues.
  The other thing is that posters here regularly criticize the Bluesound products as budget items that can’t possibly compete with streamers that cost 5-10 times as much, and many of us Bluesound owners rejoin that as long as one uses external DACs, they sound exceptional.  Where they may have cut corners is on the networking part.  Perusal of the Bluesound forum suggests that I am not the user who has these issues.  It may be that certain routers are more likely to be affected, as I use the stock router that ATT provides, but I have an IT guy that set up my NAS who says the router is fine.  Anyway they sound great and have a heck of a lot of functionality but at this price I guess something has to give.