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Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?

  For the past month I've been trying to contact Thiel to get an R.A. for my tweeter that needs to be rebuilt for my 7.2. THERE IS NOW NO PHONE NUMBER FOR CUSTOMER SERVICE AS THERE USE TO BE as recently as last year and the support email address states " we'll reply within 48 hours " is a lie! I've contacted them three times without a single reply. Any ideas or suggestions? Anyone reading this might want to think twice if buying any Thiel used or new products now a days. What a shame.....
aolchris
prof
3,449 posts
 
Rob Gillum has been very helpful to me since I bought my 3.7s a couple years ago.  He was in touch as recently as last month to say he had parts for the 3.7s.  Though I have not been in touch with him since.
jon_5912
584 posts
 
Thiel has been going through CEO's quickly, just named a new one last month.  Real, non-lifestyle speakers are now a made to order product and I don't think they have any dealers, just internet.  Maybe they'll take them to shows or something. 

As a Thiel owner and fan I've watched this unfold over the past several years.  The new CEO is some marketing broad with zero interest in audio.  I have no idea why anyone would buy any of their new products.  They are so clearly answers to questions nobody asked.  There are already lots of lifestyle speakers.  The other speakers are basically overpriced PSBs which of course nobody needs since we already have reasonably priced PSBs. 
tmsrdg
102 posts
 
I tried calling the KY operation -- just got a prerecorded voice asking me to leave a message. No "you have reached ... etc."  Very strange. Does anyone know how to reach these people?  I did speak with Rob about a year ago when contemplating a move up from my 2 2s. An excellent individual. But that was then.

The awful new Thiel website fairly screams "we are in our last stages and going out of business."
unsound
7,311 posts
 

If you can't get through to Thiel, I strongly recommend giving Bill a call:


unsound
7,311 posts
 
http://www.millersound.net
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