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Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?

  For the past month I've been trying to contact Thiel to get an R.A. for my tweeter that needs to be rebuilt for my 7.2. THERE IS NOW NO PHONE NUMBER FOR CUSTOMER SERVICE AS THERE USE TO BE as recently as last year and the support email address states " we'll reply within 48 hours " is a lie! I've contacted them three times without a single reply. Any ideas or suggestions? Anyone reading this might want to think twice if buying any Thiel used or new products now a days. What a shame.....
aolchris

Showing 3 responses by tmsrdg

tmsrdg
102 posts
 
I tried calling the KY operation -- just got a prerecorded voice asking me to leave a message. No "you have reached ... etc."  Very strange. Does anyone know how to reach these people?  I did speak with Rob about a year ago when contemplating a move up from my 2 2s. An excellent individual. But that was then.

The awful new Thiel website fairly screams "we are in our last stages and going out of business."
tmsrdg
102 posts
 
Emailed Rob a few hours ago.  Will update here.
tmsrdg
102 posts
 
Parts/repair ARE available:

Rob Gillum
THIEL Service
763 Newtown Pike, #130, Lexington KY 40511
615-866-2290

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