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Upsetting story looking for a solution

Right to it. My granddaughter stuck a finger through both berlynium tweeter covers on my Q5 speakers. I live in NJ. I contacted Magico. They are short of $1500 each. Plus shipping and labor. Magico does not sell the covers separately. They are part of the tweeter I am told. They vibrate  on high frequencys I am told as well. Anyone have any experience or possible options for me? I am considering replacing on my own. Just seems insane for the cover. I have played tracks 4, 5 and 6 on The Ultimate Anologue test LP with what seems like great results. Am I missing something? Any info, ideas or solutions would be much appreciated. Thanks in advance.
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gdnrbob
4,411 posts
 
How did she get up so high to damage the tweeter? If she did that, I would suspect damage lower down, as well....
In any case, for a speaker that costs that much, then sending them back to Magico would be the best solution. Hopefully, you have the original boxes. Freight would be the best way to ship. 
Who knows, maybe Magico will update the speakers while they are there and you'd be getting a better pair of speakers.

jl35
3,934 posts
 
agree with return to Magico
erik_squires
15,750 posts
 
Be is  too brittle to dent at room pressure.  Like diamond domes, it disintegrates.

Not sure what the direct replacement is,  it is possible the driver was in fact  custom, but that is a claim often made but not true.  Looking at the driver you should be anle to tell very quickly.
erik_squires
15,750 posts
 
Actually, now that i think about it, many drivers have replacement domes available. Contact Madisound and see if they can be ordered. Far cheaper than replacing the entire tweeter. Due to the nature of Be however, Scanspeak may not want to send out raw domes.  on the other hand they may have a repair service avilable.

Best,

Erik
ebm
9,311 posts
 
You should send the speaker to Magico it is costly but they will be fixed right.I know had my Mini 2s fixed and now have Q3,Good luck
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