Hegel Design Flaw?

Without saying what your problem is, nor providing a history of your interaction with Hegel you raise the issue of "design flaw". It's a loaded question and suggests that you could have some hidden agenda at work. Do you?

Onhwy61,

No hidden agenda at all. Just wanting to hear from folks about any similar problems.

Sorry it was not posted -- I stated the problem in an earlier post that was deleted. The problem was one channel producing distorted sound or no sound at all. Hegel first hung up on me calling my case "bulls**t". Then they agreed to talk to me to try to help "in whatever way we can". But after 45 minutes on the phone with their customer service manager they refused to help -- in any way.

I was astounded by Hegel's response. I have never had such an experience with any other audio company. In all the years of dealing with dozens of audio companies I have been thorough only one similar case. This was years ago with an AMR DAC. They finally admitted there were 2 design flaws and they stood behind their product 100%.

Onhwy61,

With all due respect, I don't feel my question is loaded. It is simply a query.

I have a follow-up question. Has anyone had any experience dealing with Hegel customer service?

I'm with Peter S. I thought this thread had been deleted, and now I see that, unfortunately, it's still "alive." The title of the thread is simply begging the question.

FWIW, a friend of mine has had a number of Hegel integrated amps and has nothing but rave reviews of their products AND customer service.

I have a Hegel H-30 amp, and only have enjoyed and experienced outstanding customer service. I love my amp, and it produces great sound, I feel its a good value..occasionally some components fail on almost all manufacturers gear..I feel my Hegel has been very reliable and well built. Sorry you are having problems, and a different outcome. Has your dealer been helpful? How old is your amp?