I hadn't seen the original thread. Very enlightened discussion of a difficult situation. It is worth reading if you haven't seen it.
Anyone tried to get customer service from TALON??
Talon-New owner RIVES AUDIO-NO customer service!!!
I have a Talon Roc I purchased from an Audiogon member, it is still under warrenty. It developed a buzz after two months of use. I called Talon, now owned by Rives and told them the problem. I got a call from Katie saying they no longer dealt with the amp manufacturer but she would call me back. She didn't so I called a week later. Basically they weren't interested in my plight, even if if I paid for out of warrenty service. They did say, they could replace the amp for $1600!!!!! That is a "we don't don't care, but if you pay THIS-we will-price"!!!! Plate amps don't cost close to that retail, let alone wholesale. A call to Richard, the new owner, got me, "go buy a Crown amp for a $1000 and make a wood panel for the back"
BEWARE---it appears Rives do not want to support Talons existing products!!!
I have a Talon Roc I purchased from an Audiogon member, it is still under warrenty. It developed a buzz after two months of use. I called Talon, now owned by Rives and told them the problem. I got a call from Katie saying they no longer dealt with the amp manufacturer but she would call me back. She didn't so I called a week later. Basically they weren't interested in my plight, even if if I paid for out of warrenty service. They did say, they could replace the amp for $1600!!!!! That is a "we don't don't care, but if you pay THIS-we will-price"!!!! Plate amps don't cost close to that retail, let alone wholesale. A call to Richard, the new owner, got me, "go buy a Crown amp for a $1000 and make a wood panel for the back"
BEWARE---it appears Rives do not want to support Talons existing products!!!
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- 12 posts total
- 12 posts total