I hope your FedEx Ground rep was just hopelessly misinformed, as is typical of that company. My Ground rep is unaware of this new "policy." I am sure they have had lots of claims because they have been doing LOTS of damage, see the many threads on this subject in the last couple of months. I just collected $700 from them for destroying some speakers coming from Canada. After their initial blanket denial, I sent them photos of the damaged box and speaker and right away I received a check for the insured amount that the shipper had paid. If they start limiting themselves to $100 liability, the only thing that will be shipped Ground is a paper letter or magazine. And even then, they may arrive all ripped up and water-damaged.
Please let us know if your rep still insists on this unheard-of policy.
Please let us know if your rep still insists on this unheard-of policy.