Anyone ever have claims for damage with UPS?

I went through hell for 4 months after UPS rejected a damage claim for a fully insured BAT VK-60 amp which they abused so badly that 2 of its 3 transformers were literally torn from the chassis, despite the amp being shipped in its original box and all packing material. (Believer it or not, UPS tried to blame the company that shipped the amp for placing the shipping label on the bottom of the box.) Someone at my credit card company happened to advise me to contact the third-party insurance company that UPS uses and speak to the agent handling the case and his supervisor, which helped to resolve the matter. The crucial thing is NOT to give up. I was also advised to consider filing a complaint in small-claims court.

You just gotta double-box and anticipate the handling it's gonna receive....pack your precious item to survive it.

Funny story... I was home, expecting arrival of a McIntosh MC300 power amp (75 pounder). Well, when the "Brown Santa Claus" pulled up I jumped up and walked out to the truck...just in time to hear my precious amp hit the floor of the truck. Walked around to the back and saw the empty rack it had been up on and how far it fell. Damn! Driver looked pretty sheepish, and did help me carry it in the house.

Check out how McIntosh packs their stuff to ship. It'll survive being dropped off your roof!

Ups owns mail box express .The insurance is allways threw UPS .Mail boxes at least the one where I do buisness always deals with UPS insurance for the costumer if they dont go do a diferant mail box express.

Read my thread of 1/7 UPS STRIKES AGAIN. Mail Boxes Etc. says they have to initiate my claim as they are the shipper, but because I packed it, They are "not hopeful" Of course not, UPS owns Mail Boxes Etc.!

I have asked the buyer to take some digital photos of the damage, I have digital photos of the turntable before it was shipped. Best advice i have been given is to be relentless in your pursuit of the claim as they will almost automatically reject the first attempt as "improper packing"

Obviously UPS has a problem with audio gear, or, there would not be so many horror stories.

Thats why I ship threw the mail boxes ex. that my friend owns .UPS is real bad ,p/o is bad .fedex is probly the best bet in shipping.I think the problems with costumer service are across the board as far as big companys are conserned.Whats happening to america ? Dont they want me to trust there service and make me want to deal with them again?Or dont they care about my buisness. because Iam just one guy not a huge buisness .