Anyone ever have claims for damage with UPS?


I recently shipped some Martin Logan Aerius in their original boxes via UPS and they cracked both of the side rails on both speakers! There is some dispute whether the box and packing material meets their guidelines. They were insured, taped in four different spots with strapping tape, but the just got abused buy them. Any hints on how to deal with them? It's not over yet, but I am not hopeful.
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Showing 1 response by jbatlanta

You just gotta double-box and anticipate the handling it's gonna receive....pack your precious item to survive it.

Funny story... I was home, expecting arrival of a McIntosh MC300 power amp (75 pounder). Well, when the "Brown Santa Claus" pulled up I jumped up and walked out to the truck...just in time to hear my precious amp hit the floor of the truck. Walked around to the back and saw the empty rack it had been up on and how far it fell. Damn! Driver looked pretty sheepish, and did help me carry it in the house.

Check out how McIntosh packs their stuff to ship. It'll survive being dropped off your roof!