I went through hell for 4 months after UPS rejected a damage claim for a fully insured BAT VK-60 amp which they abused so badly that 2 of its 3 transformers were literally torn from the chassis, despite the amp being shipped in its original box and all packing material. (Believer it or not, UPS tried to blame the company that shipped the amp for placing the shipping label on the bottom of the box.) Someone at my credit card company happened to advise me to contact the third-party insurance company that UPS uses and speak to the agent handling the case and his supervisor, which helped to resolve the matter. The crucial thing is NOT to give up. I was also advised to consider filing a complaint in small-claims court.
Anyone ever have claims for damage with UPS?
I recently shipped some Martin Logan Aerius in their original boxes via UPS and they cracked both of the side rails on both speakers! There is some dispute whether the box and packing material meets their guidelines. They were insured, taped in four different spots with strapping tape, but the just got abused buy them. Any hints on how to deal with them? It's not over yet, but I am not hopeful.