Anyone ever have claims for damage with UPS?


I recently shipped some Martin Logan Aerius in their original boxes via UPS and they cracked both of the side rails on both speakers! There is some dispute whether the box and packing material meets their guidelines. They were insured, taped in four different spots with strapping tape, but the just got abused buy them. Any hints on how to deal with them? It's not over yet, but I am not hopeful.
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Showing 1 response by slipknot1

Read my thread of 1/7 UPS STRIKES AGAIN. Mail Boxes Etc. says they have to initiate my claim as they are the shipper, but because I packed it, They are "not hopeful" Of course not, UPS owns Mail Boxes Etc.!

I have asked the buyer to take some digital photos of the damage, I have digital photos of the turntable before it was shipped. Best advice i have been given is to be relentless in your pursuit of the claim as they will almost automatically reject the first attempt as "improper packing"

Obviously UPS has a problem with audio gear, or, there would not be so many horror stories.