Repair for Mark Levinson and Proceed products has been moved to the Harman Specialty Group facility in Bedford, MA. Please contact Customer Support at:
(781) 280-0300
[email protected]
(781) 280-0300
[email protected]
Madrigal Mark Levinson out of business.
Repair for Mark Levinson and Proceed products has been moved to the Harman Specialty Group facility in Bedford, MA. Please contact Customer Support at: (781) 280-0300 [email protected] |
Is it totally out of the question that these guys will still put out a good product? Maybe I'm reading responses wrong, but since when was Lexicon considered mid-fi? I'll pass judgement on the quality of a companies product only after I've seen and heard it. I guess what I'm saying is you should give them a chance before you assume their going to make crappy equipment. |
I feel for all the folks who lost there jobs without notice. harman international can kiss my balls they will get none of my cash .Sure they knew what has going on ,just dont care enofe about the workers and there families to give them a fair and proper termination .If this is how harman runs there buisness whats next? .JK |
Mhubbard , you also missed or overlooked the point I was trying to make. Regardless of a companys "reputation" (Lexicon) Assuming responsibility for a new product line (levinson) without keeping any of the minds or people who have the KNOWLEDGE of the product is a shaky proposition at best. What do these people truly know of the product itself? You can only read so much from books, prints and notes If I gave you a ferrari shop manual could you become an expert mechanic in a very short period of time? I think not. What makes Lexicon any different? I have called them several times and each time they have skirted around this question ..Who is manufacturing and servicing these products??? Even jfrost's post as a company rep neatly avoids this issue. It just states that the FACILITY has moved. Ask jfrost where are all the people going? WHO will be there? Upon contacting a former insider at levinson, I found that only 5 out of 150+ people were retained!!! I guess that their knowledge and skill was not necessary? Maybe I am going into too much detail here but the main reason I purchased ML/Proceed for my stock was the fact that it was hand-made in the USA with great care and devotion. Not to mention the fact that if I had a problem I knew I could send my service and sales Dept. to Madrigal for answers and I knew WHO to talk to in order to get satisfactory results. In fact on rare occasions I could even speak to the very engineers who designed the product (usually overseas related issues) Do they even work for harman anymore ? I think not. Who do I speak to now? Someone who must try to fill those shoes ??? Good Luck......... A company that will farm out , mass produce and probably send overseas most work (read: asia) Nothing wrong with that but, most of that type of product does NOT fit the description of a hand produced painstakingly cared for product. It fits the profile of mass produced middle-of-the-road comsumer electronics. That is where i get "Mid-Fi" from. Ask Lexicon exactly where they will manufacture. I am sure you will recieve the same "smoke screen" I did. No matter what Label you put on the front of the unit what is inside is what counts. A Lexicon sticker alone does not make something a viable product. Especially when the original product was crafted to such a high standard. Not to say it will be junk, I just have a hard time believing that the product will be held up to the same standards. (Especially with the vague answers provided by Lexicon) A good example of this is musical instruments, See what a pre-CBS fender stratocaster goes for and how it is revered compared to the "corporate versions" In a great way it makes me want to go and buy the pre-CBS version. You can have the mass produced, corporate,inferior version. I will hold onto my personal ML pieces as collector items until I can get some tangible answers. Enough said. Watch and see.......... |
I think the way Madrigal Audio Laboratories has handles this situation is terrible. As was stated before, the people that made the product great are no longer. They were given no consideration at all. The company has also left us (the consumer) with no explaination. I personally have a problem doing buisness with such a company. Shame on them! What makes a company great is a combination of the quality of its' products, customer service and the reputation of the company. The latter has suffered greatly from this. |