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  3. 1340838991

Help needed to recover costs please

Hi,
I ordered some cables to be made by a US manufacturer almost a year ago, cost around $650, paid via paypal (not an AudiogoN transaction, so hope it's ok to post about it?). The supplier originally said they were shipped 3 months later and supplied tracking no, but USPS apparently lost them. The supplier said they were fully insured and they would recover the cost and send me a refund, as I didn't want to wait further for the cables to be made again. After many, many emails from me chasing the supplier, including my agreeing to accept the cables as ordered rather than a refund, I still have no refund or cables.
Can anyone advise me how I can encourage them refund me or send the cables please? PayPal don't want to know as it is outside their 3 month window. I'm prepared to pay a local (US) lawyer to write a letter to them if folk think that would help, though I'm worried the cost of any legal action will soon exceed what I'm trying to recover.
Please help/advise if anyone has similar experieince or ideas.
Dave (from UK)
dandy
Post removed 
timrhu
2,779 posts
 
Mention their name on this site and any other audio sites you visit. Then send them an email requesting your money back with links to your posts.
Of course you'll be happy to provide updates to the original threads once the matter is resolved.
theo's avatar
theo
2,665 posts
 
Before you mention their name let them know that you plan to broadcast their name and your experience with them. If they are an audiophile related manufacturer they most likely would not want the bad advertising on all audiophile forums. The bottom line is that if they insured this shipment with UPS and UPS hasn't paid they either owe you your money or a replacement item. You should not be held out waiting for them and UPS to settle, that is their not your dispute. But I beleive forewarning others about their business practices is a warranted courtesy. Be sure you have all your documentation in case they are selazy enough to attempt a liable suit. However that would cost more than a replacement item or refund.
mechans
3,048 posts
 
If you tell them that you are willing to reveal their name to the Audiogon community you may get what you have been asking for.
dandy OP
5 posts
 
Thanks guys. I have sent them an email with a link to this thread, so hopefully they will take it seriously. Real shame because their cables are excellent, already using some.
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