Warning: Sony SACD & pilot error


I turn off the display on my Sony 9000ES, so I had not realized that the failure to play SACD was my error. I tried to play the SACD layer of "Let It Bleed" with no success, so I turned off SACD, played the redbook layer then forgot to reset the Sony. Without feedback, I was unaware that the 9000 had displayed a disc dirty error code. With SACD off, the 9000 would recognize the SACD layer of other discs, then revert to red book. Once I turned the display on and realized the error, the 9000 has played every SACD I've tried, but not LIB -- not sure how you can clean an SACD layer.

db
donbellphd

Showing 2 responses by dweller

db

Customer service numbers per Sony web site:

1-800-222-7669 or 1-888-772-7669
Hours: Mon-Fri 9:00AM-10:00PM / Sat-Sun 10:30AM-7:15PM EST
My 9000ES is currently at the Sony repair center in Laredo, TX.
An informed Agon member told me that the primary firmware, AKA version 1.3, is the culprit.
Chip must be upgraded to version 2.0 or better.
V1.3 will not play multi-channel SACDs.
I included some multi-channel disks for tech testing.
Should have the player back within two weeks.
Cost of repair is (fixed) $133 plus forward shipping (about $32 from 'Vegas).