Vacuum Tube Snake Oil Salesmen


Just a mini rant to complain about vacuum tube suppliers (not all but most) and their false advertising.

I ordered a set of 4 matched 2A3 Acme tubes direct from PSVane for my Woo Audio WA33 as an upgrade. They cost close to $1k all together.

When I got them I checked on my MaxiMatcher2. The boxes said 65mA but with correct operating voltage and bias set on the tester I could only get 2 of them up to 43mA. One other read 39mA. And the last one was an internal fault short which could have damaged my amp had I not checked them.

I asked to return one "Matched" set for replacement. The PSVane customer service would only offer to send me one tube and not a matched pair. They would not pay return shipping to return one set. Instead they demanded I smash the bad tube and send them a picture. Has anyone ever smashed a large vacuum tube with a hammer and seen where all the pieces of glass fly to? I said no way. I will throw it out or return it but I am not going to risk cutting my hand doing that. So they refused to send a replacement. 

While I had the Maximatcher out I decided to go thru some other tubes I had in my spares box to check them (purchased before I had the tube tester). I could not believe the results. Some tubes matched by well known vendors were off by as much as 30% from each other.

It is really a good investment to get a tube tester if you will be a regular user of tube amps. 

If you must buy PSVane then get them from Amazon and not direct so you have some safety to return them.

 

calieng

@ironrick6 

I did not mean to scare anyone away from tube amps. I have a Fezz Audio Lybra 300B tube amp in my main system that I would never trade for any other amp it sounds that good.

Just be aware the overseas dealers are often dumping their lower grade products on us thinking we will not know any better. But also disappointed with some USA resellers not accurately marking their product test results.

For anyone not wanting to spend $1k on a tube tester you can but a socket adapter that connects to a multimeter for $20 and get the tube current for power tubes. It is a little more tedious but you can see if the tubes are all drawing the same current (and likely matched well then). Those a generally used more on guitar amps.

 

@psvaneaudio  is actively ripping us off.

they have been selling duds and sending out fake test results for a coupla years now.

the number of times ive come across this suggests they just dont test their tubes. 

 

@calieng they demanded I smash the bad tube and send them a picture. Has anyone ever smashed a large vacuum tube with a hammer and seen where all the pieces of glass fly to? I said no way. I will throw it out or return it but I am not going to risk cutting my hand doing that. So they refused to send a replacement. 

Yes. Smashed mine, had to send photos as proof on a pair of 6SN7s. Note: They absolutely do not want you re-selling and putting the degraded tubes back out on the market. Its there policy before they will agree to replace any tubes.  So far so good on my end. Replacements work just fine past 6 months, so far.  Best of Luck. 

@calieng 

smileyDuly noted, and thank you for the tube testing tips, I can do that!! 

I will exhale now.

edit: for grammar.