If in fact that is what was said to you, I would sell my speakers and by another brand whose customer's service was a little more professional and responsive.
Magnepan 3.6 ribbon tweeters
Is any one else having trouble with their Magnepans? I have replaced 4 ribbon tweeters since August. Magnepan is no help at all, and says, "That's what you get for buying a ribbon tweeter."- Wendell Diller. Its funny I owned the orginal MG-3s for over 15 years and never blew a tweeter, using the same electronics. I'd welcome any advice or feedback.