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Beware purepower inc

Trading with Purepower can be dangerous ...
I bought a PurePower 1050 Black HS code 8504.40.90 on 11/16/2011, invoice # 739 for $1497.
After 4 months, the unit stopped working : in fact the performances had never been by far those claimed by Purepower. After contacting the management Damian, I shipped back the unit (under warranty), received in Air on 04/24/2012. They told me that the maintenance should not last more than one or two months and that they would ship it back free of charges.
In fact I have never got my unit back : I called them more than ten times ; they always say 'he unit leaves by USP today...', but nothing. Finally, I believe they are not capable of sorting out the problem and that this is a con. I would not at all recommend these products and the team who is not reliable.
jeanjohn

Showing 4 responses by roscoeiii

roscoeiii's avatar
roscoeiii
1,155 posts
 
I believe that there are now two PurePowers. One in Canada (Purepower APS) and one in Taiwan (Purepower AVPS). Which are you referring to?

I believe that a search here will reveal that other A'goners have had some problems with the company in Canada.
roscoeiii's avatar
roscoeiii
1,155 posts
 
I believe that Walter of Underwood is working with PurePower AVPS in Taiwan currently, not the Canadian company. I tend to trust Walter's judgments in things like this.
roscoeiii's avatar
roscoeiii
1,155 posts
 
Vicks7,

I have no regenerator allegiances, but it seems from these forums that PurePower in Canada has had both problems with a) the reliability of their units jusging by the A'goners who have reported needing to send units in for repairs (showing a need for the company to exert greater quality control) and b) with customer service (judging by the frustrated posts on A'gon from owners waiting to receive their units back).

Maybe both of these can be resolved moving forward, but they remain red flags at present to this purchaser of audio gear and potential customer.
roscoeiii's avatar
roscoeiii
1,155 posts
 
Boy are there a lot of PurePower postings on Audiogon the past couple months that make me want to just stay away. Humming new units, lack of communication, long waits on repairs, etc. Oof.
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