Beware purepower inc


Trading with Purepower can be dangerous ...
I bought a PurePower 1050 Black HS code 8504.40.90 on 11/16/2011, invoice # 739 for $1497.
After 4 months, the unit stopped working : in fact the performances had never been by far those claimed by Purepower. After contacting the management Damian, I shipped back the unit (under warranty), received in Air on 04/24/2012. They told me that the maintenance should not last more than one or two months and that they would ship it back free of charges.
In fact I have never got my unit back : I called them more than ten times ; they always say 'he unit leaves by USP today...', but nothing. Finally, I believe they are not capable of sorting out the problem and that this is a con. I would not at all recommend these products and the team who is not reliable.
jeanjohn
I believe that there are now two PurePowers. One in Canada (Purepower APS) and one in Taiwan (Purepower AVPS). Which are you referring to?

I believe that a search here will reveal that other A'goners have had some problems with the company in Canada.
Sounds like a big turkey Dude!!
Mine went back to Canada for service over two months ago and I'm getting the same run-around as well, except they haven't given me the "it's going out today" BS. They just won't tell me when it's coming back.

FrankC
I have 1050 from the Canada PP that I bought in 2011.

Took three months to ship after I ordered it. Works great though.

I think it was made in Taiwan not Canada.

Their website photo of the current manufacturing plant looks fake! Nobody uses a soldering gun as shown!

Buy from the PP (AVPS) in the USA only.
That's a shame, Purepower was on my list as a candidate for my power product. Not sure why so there are so many issues with them. Time will tell.
I *think* that the thread has been removed but just a few months ago member "Glory" had THE SAME issues with Purepower Canada. He was given a major run-around by the Canadians & had an overall hellish experience. I *think* that he eventually resolved his issue. Contact Glory offline to find out more.
BTW, there is a Purepower in NY state as well & they seem to have all their ducks lined in a row.
I have a Purepower 1050 that I purchased new from Walter Liederman in Feb 2011. In Jan 2012 it had to go back to the factory/service center in Canada due to damage which was NOT their fault. The unit was repaired in a timely fashion and for a very reasonable cost. At the same time they also did a minor upgrade for free to bring it in-line with current production. I have been very happy with its performance and the service/communication I received from Damian. Was I lucky or are service issues a more recent development?
I believe that Walter of Underwood is working with PurePower AVPS in Taiwan currently, not the Canadian company. I tend to trust Walter's judgments in things like this.
All I know is that when I needed service, the unit was shipped to Canada.
My invoice was emitted by Pure Power, Canada.
The answers to the questions and speculations about this topic have been fairly well covered in the cables section of the forum entitled purepower what are your thoughts?Yes ,in the cable section,who know's why?
The NY State op is associated with the Canadian company. US Customers are asked to ship to the NY address. They then shipped or trucked over to Canada as internal transfer, bypassing the need to go through customs.

Time for me to call them again. Hopefully I'll get an answer this time.

FrankC
Gundam91, that is exactly the route my unit went through for service. I think the transfer address was a few miles from the border between NY and Canada. On the return it was shipped directly from Canada.
JeanJohn's repaired unit, which he had to wait so long for, has been returned to France via UPS - under warranty and at our shipping expense of $648.00.

We have had some service problems this year (mixed in with a lot of customers who received exemplary service) but we are making good on all of them - even if it has taken a long time.

Here’s why.

PurePower Partners LLC had outsourced its production to Taiwan in 2008 after 5 years of production in Canada. Not to cut costs, but to expand production.

We had been building to order, and sales had outstripped production capacity. We believed we could maintain quality, even with outsourcing, by doing final assembly steps and QC in Canada. That worked OK, at 2008 fuel and shipping prices. By 2011 air freight costs had become prohibitive.

At the end of 2011 we had already made the decision to return production to North America to improve shipping cost and address QC issues when a contract sales employee in Florida conspired with our Taiwan builder to attempt to steal our brand, IP and trademark. The full story is available on our web site at www.purepoweraps.com.

They believed they could pull off this “coup” by commandeering our prepared inventory, sabotaging our sales, outspending us in marketing, libeling our personnel and company with a series of outrageous claims, and ignoring US court orders to cease and desist. But after 9 months, our trademark infringement and breach of contract lawsuits have finally been effective. Over 90% of PurePower dealers worldwide refused to purchase the counterfeit product in spite of the fact we were not able to deliver genuine PurePower product until the new PurePower+ designs were ready and the new Canadian assembly plant was fully functional – a process that took over 6 months.

During that time we did not have sufficient repair parts stock of the old models or enough technicians to keep up with normal service needs while also working on the new designs. As many as a dozen warranty service repairs suffered completely unreasonable delays. In some un-repairable cases we offered to supply a replacement PurePower+ model as soon as they were available.

We have made good on most of them – although there are still 3 customers waiting for new PurePower+ replacements for their old un-repairable units which are due to ship in early October.

We suffered very significant financial losses due to the counterfeiting activities, which we will probably never recover in spite of favorable court proceedings. Nonetheless we have come out of this experience with a dramatically improved product, complete in-house control over production and QC, and the knowledge that most high end audio dealers are a very honorable group indeed. We also learned that our customers are spectacularly supportive.

We are excited by the results of the PurePower+ launch and ready for the year ahead. We can also make a clear commitment to improved warranty service. With production, service, and most parts either in-house or sourced from local companies within a 60 mile radius we will no longer be at the mercy of overseas suppliers, expensive shipping, or long lead times.

PurePower is back on track and ready to deliver quality products, service, and support.
JeanJohn's repaired unit, which he had to wait so long for, has been returned to France via UPS - under warranty and at our shipping expense of $648.00.

We have had some service problems this year (mixed in with a lot of customers who received exemplary service) but we are making good on all of them - even if it has taken a long time.

Here’s why.

PurePower Partners LLC had outsourced is production to Taiwan in 2008 after 5 years of production in Canada. Not to cut costs, but to expand production.

At the end of 2011 we had already made the decision to return production to North America to improve shipping cost and address QC issues when a contract sales employee in Florida conspired with our Taiwan builder to attempt to steal our brand, IP and trademark. The full story is available on our web site at www.purepoweraps.com.

They believed they could pull off this “coup” by commandeering our prepared inventory, sabotaging our sales, libeling our personnel and company with a series of outrageous claims, and ignoring US court orders to cease and desist.

Over 90% of PurePower dealers worldwide refused to purchase the counterfeit product in spite of the fact we were not able to deliver genuine PurePower product until the new PurePower+ designs were ready and the new Canadian assembly plant was fully functional – a process that took over 6 months.

During that time we did not have sufficient repair parts stock of the old models or enough technicians to keep up with normal service needs while also working on the new designs. As many as a dozen warranty service repairs suffered completely unreasonable delays. In some un-repairable cases we offered to supply a replacement PurePower+ model as soon as they were available.

We have made good on most of them – although there are still 3 customers waiting for new PurePower+ replacements for their old un-repairable units which are due to ship in early October.

We suffered very significant financial losses due to the counterfeiting activities. Nonetheless we have come out of this experience with a dramatically improved product, complete in-house control over production and QC, and the knowledge that most high end audio dealers are a very honorable group indeed. We learned that our customers are also spectacularly supportive.

We are excited by the results of the PurePower+ launch and ready for the year ahead. We can also make a clear commitment to improved warranty service. With production, service, and most parts either in-house or sourced from local companies within a 60 mile radius we will no longer be at the mercy of overseas suppliers, expensive shipping, or long lead times.

PurePower is back on track and is again delivering quality products, responsive service, and reliable warranty support.
.....series of outrageous claims, and ignoring US court orders to cease and desist.
Purepower, you are a Canadian company. So, what are the US courts doing given out rulings in your favour? Why are the Canadian courts not taking the action???
Bombaywalla - consistent with much of the ranting and bs on this website I really do not understand the purpose of your thread. The jurisdiction of a particular case depends on a number of factors but you see fit to post a thread implying that because the rulings were not given by the Canadian courts Purepower should be ashamed. Ignorance knows no bounds on this forum.
And it probably comes as no coincidence that you use a competing power generator. And before you say, yes I am an owner of the Purepower 2000 and have been very pleased with it but my reason for replying to your email was nothing to do with this but a continuing belief that this forum is going to the dogs. In fact I would say that most of the rants on this forum are quite pathetic.
Vicks7,

I have no regenerator allegiances, but it seems from these forums that PurePower in Canada has had both problems with a) the reliability of their units jusging by the A'goners who have reported needing to send units in for repairs (showing a need for the company to exert greater quality control) and b) with customer service (judging by the frustrated posts on A'gon from owners waiting to receive their units back).

Maybe both of these can be resolved moving forward, but they remain red flags at present to this purchaser of audio gear and potential customer.
How do you arrive at the conclusion that Purepower have reliability with their units? Do you know the total number of units that Purepower have sold and the number of repairs in the field? Or alternatively are you making a conclusion and a sweeping statement based on three or four or whatever irrelevant number of posts on this forum. Do you think it would be the same if we were talking about an iPhone. This forum is hysterical at times.
Vicks7, you need to take a serious chill-pill, dude!
YOU are the one ranting, not me. Ok?
I merely asked a question to Purepower (& I want Purepower to answer it & not some disillusioned imbecile like you) for clarification.
Nowhere in my post (& it is a post & not a thread!) do I imply that Purepower should be "ashamed" (like you wrote).
You are jumping to way too many conclusions based on a post asking for clarification.
Yes, I do use a competitors product but I have no malice or bad intentions directed at Purepower. My posts re. Purepower are based solely on my information from directly known parties who use Purepower products. So, I stand by my posts made thus far re. Purepower products.

Go crawl back into your shell....
This forum is becoming off topic and a little vituperative. I would like to offer a last word that I hope will allow some peace.

A customer or ours in France received poor service. We provided an apology, a solution, and a bit of an explanation as to why our company had a difficult first half or 2012 - after 8 years of quietly building a very effective Audio power conditioner.

To clarify for Bombaywalla, PurePower Partners LLC is a US corporation, incorporated in New Jersey. The product is manufactured in Canada. The counterfeit sales took place in Florida and thus the Florida courts are the correct venue for the lawsuits.

In regard to reliability, PurePower model 1050 units were sometimes damaged by a particular type of power surge - which required a factory repair. The incidence was no more than 5%, and while these transient voltages could damage the PurePower's input power supply, the attached audio components received 100% protection - which is a primary function of the unit.

The new PurePower+ does not have that susceptibility. PurePower Partners LLC is in full production of the entire PurePower+ line in Canada. We have not only made major improvements to the product, we have made equal improvements to our service capabilities. We expect every customer to get great support.
I have used a PurePower AP 1050 for 4 years, I think, now. I have had no problems at all. Just the luck of the draw, I suppose.
To clarify for Bombaywalla, PurePower Partners LLC is a US corporation, incorporated in New Jersey. The product is manufactured in Canada. The counterfeit sales took place in Florida and thus the Florida courts are the correct venue for the lawsuits.
thank you Purepower for the clarification. I had no idea that your company was a US firm; I was (& so was another user who I extremely well) under the impression that Purepower was Canadian. In light of the new info, the US courts getting involved makes sense.
Good luck with your new product offerings! And, I'm sure that you guys have learnt your lesson VERY well. ;-)
I received the unit yesterday. And it is working. I hope that the problem will not appear again.
So far, the case is close on my side.
Purepower is working to resolve an issue for me (and a similar one for another Audiogon user) with a new 2000+ whereby from the moment it was powered on in my system, a humming and buzzing sound emanated from my speakers. The system has no ground loop or other issues and has been stable for a long time with a 2 year old Purepower 2000 unit at the core of it so whatever problem exists, it is in the 2000+ that has been returned to PP for review and analysis. PP has been working diligently to identify the source of the issue and to determine what resolution is necessary. I am eagerly awaiting the shipment of a new 2000+ without these issues as I am keen to upgrade!
Zephyr24069,

So why is PP working diligently on your unit, while my unit has been sitting there since July awaiting for some attention? ;-P What do I need to do to get some VIP treatment so I can get mine fixed and sent back to me?

Happy New Year,
FrankC
I worked with my dealer and also called direct and emailed PP quite a bit. Bear in mind the unit arrived after many months of waiting in the first place. What unit do you have into them waiting for resolution?
Boy are there a lot of PurePower postings on Audiogon the past couple months that make me want to just stay away. Humming new units, lack of communication, long waits on repairs, etc. Oof.
If they can rebound it is still the best sounding (i.e. how it makes a system sound...) unit I've ever heard. Hopeful that a bit of patience now will be rewarded for years to come...
I have a 2000. The last time I called, the service tech wasn't available. So I spoke with the marketing guy. (So take the info with a grain of salt.) He indicated that because they had severed the tie with the OEM partner in Taiwan, they basically have no parts available to do repairs. He said that they've been repairing whatever they can, but the only way they'll be able to get any parts is if any "counterfeit" shipment comes into the US and get seized by the Customs and turned over to them. But he indicated that they are selling the new model faster than they could build them. So part of me is glad to see that they are getting back on their feet. But hopefully I'll be seeing my unit sometime in 2013?

FrankC
Gundam91, Too bad Pure Power doesn't make an offer towards a new unit that you couldn't resist. To me, that's the right thing to do. Suggest it to them, then post your results.
Earlier this year, I have filed a complaint with Ontario's Consumer Protection Agency. I've just found some information online regarding filing small claims. If you are in the same boat as me with your unit stuck at PurePower, please join me to file against PurePower. We may gain some traction with everyone filing.

If you haven't done so already, I would recommend you go to the Ministry of Ontario Consumer Services and follow their instructions to file a complaint.

Please contact me offline so we can get organized and keep each other posted.

frank(period)p(period)cheng(at)sbcglobal(period)net

FrankC
Another recommendation is to submit a complaint against the company - PurePower APS with Ontario's Better Business Bureau to get these issues documented publicly, so that we can keep pressure on these manufacturers to act honorably.

FrankC
I'M from italy, don't buy Purepower electronics if you don't want loose your money!! Really bad company.
Andrea
Time to kick ass and take names!!
EBM,
How do you know that OP is dude?
Why you end all sentences with exclamation?
I don't care, but I hope that EBM keeps it up. He puts a smile on my face. Hang ten dude.
Gut same feeling towards EBM indeed!
Ebm is very efficient with his words, that's for sure! :^)