Maybe they should change there name to Pure garbage .
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I'm having a similar issue with one of the biggest names in the industry, I have been treated poorly, and robbed of $600! I will withhold the companies name until I find out how this will play out, but it really makes you feel slighted doesn't it? Why? On what planet is this acceptable behavior? What have they got to gain from mistreating their customers? It must be nice to mKe so much money that you can throw customers away like that.
With that said, I have had excellent service from several other companies. Including Parasound, Magnum Dynalab, and Legacy, all great customer service! Worthy of mention.
Taters, Do you mean they had a bad reputation before this post? I never knew about that.
I am curious if we as a community with this special interest can form our own feedback rating system for positive and negative experiences. I do not doubt Hoopers experience but if they already had a bad reputation, he might have been more cautious, e.g. paying with a credit card only after the job was done. If they have had many many good feedback points from others, you could say this was an exception.. I am sure you get the idea.
A lot of PP's negative feedback did not occur until after I bought my unit. I did my due diligence when I bought my 1050, and I don't remember there being much negative feedback about the company at that point. Maybe I didn't look closely enough, but I don't remember it.
There was negative FB on Audiogon from a few years ago, but I didn't notice it until recently, and it I think occurred after I bought my unit.
I'm not familiar with PurePower or their products, but I did see a thread on Audio Asylum where a number of people complained of being badly treated or losing money.
Hell not just the money they are out shipping the unit back to the PurePower scammer in Canada plus the supposedly repair cost money up front, more than that they may never see the unit they shipped to Canada ever again!
Quote from AA post.
There are more than a few threads on this company with more current issues going back over the last 3-6 months to 3-4 years ago. They would not know 'the truth' or the concept of it or good customer service and integrity if it walked up and hit them over the head. I know of 3 other audio hobbyists here and myself plus one dear friend/audiophile (also a PP dealer at one point before he died a couple years ago) that have all been absolutely screwed and/or lied to, misled, talked down to, maligned, etc...by Richard and Damian. They are not ethical businessmen or trustworthy in any aspect. Stay Away... Unfortunately, chasing people like this through legal and/or BBB-like channels is a true waste of time. At one point they built quality units (I owned a PP 2000 built in late 2010 that was amazing) but after the split of the company (also written about in various threads and on the internet), the people that remained with this form of Purepower up in Canada started to produce products with serious issues (also written about on various threads) and act in unethical ways. There is ample material on Agon about them including my own personal experience with them and that of others. Unfortunately for the poster of this thread if past history is any indication, the money will not be returned, the unit will not be returned and if the unit is returned 'fixed' it should be scruitinized for other new issues with it soon after due to probable questionable parts, build/repair techniques, etc...
This was very informative. i was thinking of buying a new pure power pro or a PS audio P10. I quess this solves that question. I like to suppport Canadian or USA made products, but poor service and wworkmanship cannot be tolerated no matter where the place of origin is. Thanks to everyone who put in tbere comments. Once again very helpful.