This is not the first post of this sort about Purepower Canada's reliability or support. A shame.
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exactly the same happened to my 700 unit. I switched it on, heard a bang. After that it smelled like burned electronics. A few times Damian responded to my mails. They don't make the 700 boards anymore and he is looking for a solution. called them once but Damian was not available.
Will have to give them a few more calls I guess. the 1050 boards can be made to fit inside the 700 unit. question is do they have spare boards??
2 years ago the unit failed after a thunder storm (not the units fault). After a long wait I got new boards and unit was working fine ever since. They told me they get the boards from a manufacturer in Taiwan.
Just to keep this discussion alive as PP has been actively marketing their new products lately. I have the PP2000 with the same problem. After discussing with Damian back in July 2012 on the phone, he issued an RMA for me to send the unit back for repair. It's been over 18 months. Whenever I called and e-mailed, if I get a response, either Damian or his father Richard would give me a bogus story that my unit is next on the list, they are upgrading the inside to a newer model, they are pulling a unit off the production line to send to me, etc. I have requested numerous times for them to send the unit back to me as-is at my expense, or allow me to trade it in for a new unit with cash but to no avail.
I've just filed a complaint with the Ontario Consumer Agency, but I am not hopeful that it will get me anywhere. Buyer beware.
Ditto- I have been in touch with Richard and Damian who have consistently mentioned (when I call) that they would take care and shipment was imminent but they have NEVER called back or emailed me back or provided any update as promised.
They seem to be 'nice guys' but terrible liars or business people with very poor flow of information or concept of customer service.
I would not recommend Purepower at this stage to anyone.
This has been going on for over 2 years.
This company is unethical and Richard the biggest con artist I have ever met in my life. They will tell the sob story of fighting a battle to rescue their company back from the Chinese manufacturers that built their unit in China and how they are back in Canada building the units. Mine was DOA and I had to ship it back to Canada to fix! When returned to me the unit introduced noise into my system. Richard told me it was the ground in my home. I told him I wanted to return it for a refund, but he assured me they were working on a fix. My friend and I both bought them at the same time and he too experienced the noise. We believed Richard; that a fix would occur but it never did. In December 2013, Richard called my local dealer and assured him we would get a brand new, upgraded unit by the end of January 2014 or a refund. He send a FedEx tag to pick up mine and my friend's unit to ship to CES to be used by manufacturers. We never received the new units or a refund. He told my dealer the check was in the mail and no check ever arrived. He has consistently said we are next on the list for a replacement unit and none has ever arrived. This guy is a flat out crook and this company cannot be trusted and deserved to go out of business. I tried to file a complaint on the Ontario BBB but could not get on the web site to do so. Can someone post the link to get on? I filed a complaint in the New York where they ship the U.S. market units and it just was closed after several months as unresolved. I replaced this unit with a Running Springs Audio Dimitri and while not an AC re-generator, it is far superior sonically. I couldn't be happier with the Dimitri; best I have ever heard and it was compared against the Audience and Synergistic Research
I sold my PP2000 sometime ago and no longer have to deal with them. I'm very happy with both the fact that I now have superior results with a Bybee 3.0 unit and the fact that I no longer have to deal with all manner of delays, b.s. and lies in conversations with a vendor I'm trying to deal with for an upgrade path.
One addendum to my ealier comments; I stated the Dimitri was the best sounding Power Conditioner I have heard. I was humbled last night at the AZ Audio club meeting comparing PC's next to each other. Four conditioners competed and 35 members listened and voted. Winner? Isotech Sigmas; even I had to admit this. Second in the battle, the Synergistic Research Tesla Powercell; Third, my beloved Dimitri and last by a huge margin determined by voting; the Audience 12T. Thought you other audiophiles might be interested in knowing this so you all can demonstrate and compare units before purchasing.
I loved what the PP2000 unit did for my system over 3+ years however when it came time to consider upgrade (PP2000+ or PP3000+), it took forever with many broken promises to my dealer with money already paid to PP (by my dealer) to get a demo unit. It was over 8-9 months of frustration. When the unit finally arrived I very enthusiastically paid the overnight shipping to get the "plus" net-gen unit to my home. I powered down the 2000 and put the plus-unit right into the system. From the moment I turned it on (even before other components), a constant and loud buzzing like a hive of bees and other noises began to emanate from my speakers. Taken the plus-unit out and putting the PP2000 resolved the issue. In many iterations with PP, I was told that it must be my system, my grounding problem, etc.....and that all the units were perfect in design and fully tested. I subsequently talked with 2 other PP users who tried the plus-units with similar results, one with a digital system, the other with an analog system. There seemed to be no attempt by PP to realize they might have a design issue with the battery recharge or other circuit of some other poorly performing aspect compared to their prior generation of products. After months of trying to resolve the issue, get some appreciation that the plus-unit caused issues that the PP2000s did not, I gave up....it's a shame really as the PP2000 did wonders for my system for many years. The upside is that I discovered a superior product in my travels/auditions and since getting the Bybee v3, I'm as done as I know how to be with the topic of conditioners...
The new PP+ products are no better than the older units, "if" you get one that works, and can deal with PP today. And that is a very BIG "if"!
My 1050 was among the last "Chinese made" PP products, when PP had a good reputation. When PP started to build their own units the quality and reliability went down the drain. Today I would pass on PP.
The positive comments from owners of the 1050 and 2000 are units built years ago in China and not the newer models they build in Canada. The Chinese quality was better and several reviews of the older units bare this out. It is the units built in the past two years in Canada that have failed over and over again. They are supposed to be upgraded, improved units but seemed to have gone in the other direction. So many other great conditioners out there and they don't need to be AC re-generation designs to sonically improve a system .