All packaging should be kept for inspection by the claims examiner. The hill you have to climb is getting way steeper. Good luck.
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Thanks Pbb. Am I right to conclude Everest is intimidating but doable nevertheless...
Viridian, I have also reimbursed my buyer on a pair of i/c that appeared to be stolen with the external box intact. My claim is under investigation now. Two mishaps within the space of two weeks in May ! Someone is telling me to stay away from hi-fi !!
Had a pair of JM Reynaud Offrandes droped by UPS knocking the coils off of a cross over. They sent a guy out to mde to photograph the box and packing material. Then they denied the claim as they said the packing was bad. Actually is was packed exactly as the factory sends it.
My seller raised a ruckas. UPS, after learning we are only asking for repair and replacement costs (about $250) and not the insured value of $2500, has "generously" agreed to pay. BUT, no check yet!
That was what I had in mind. I wouldn't have bothered if not for UPS' attitude. All I asked for was they investigate, not that they accept my complaint as a fact.
Their small prints do not constitute law. I was thinking of using Credit Card company and also consumer protection bodies to apply pressure. If that fails, may be convince my exporter to file in the small claims court.
It just amazes me how UPS/FedEx can act like this !
I have had claims with UPS and it is mandatory to keep all packaging, even though they will not honor claims to factory packaging that is not at least 2" thick. UPS will always find something or a way to get them off the hook. I had one Krell packed CD player that since there was a Fed EX tape left on from prior shippment they tried to blame FedEx. I told them they can't possibly blame someone else for their problems. If it's expensive, GO FED EX ONLY or else :-(
It might be difficult but if you are not the meek type I have some advise when dealing with UPS. PISS and MOAN and the louder the better. Ask to speak with managers, supervisors, bosses, always trying to get to the next level up. Be adamant, be loud, and ALWAYS say how you never had this problem in the MANY times you have used them but without satisfaction you will NEVER use them again.
I no longer use Fed Ex for valuable shipments.They have a book of claims exclusions which myself and most people are unaware of.I was about to ship a $2500 guitar and luckily the counter person whipped out the book.If its 25 years or older they have a few hundred dollar maximum liability.Antiques are similarly excluded.Electronics are all valued by Orion Bluebook!!!!!
Im convinced Orion is only used by Pawnshops to screw people into taking less money.
Anything really big and valuable is going by land or air freight or packaged gorrilla proof and UPSed.