I have had claims with UPS and it is mandatory to keep all packaging, even though they will not honor claims to factory packaging that is not at least 2" thick. UPS will always find something or a way to get them off the hook. I had one Krell packed CD player that since there was a Fed EX tape left on from prior shippment they tried to blame FedEx. I told them they can't possibly blame someone else for their problems. If it's expensive, GO FED EX ONLY or else :-(
Any one else has a problem re: shipping damage
I recently shipped some power cords and audiophile brass cones from the US to Singapore with UPS. Unfortunately, the cones were severely damaged (tips of 4 out of 6 were smashed, 2 of them very badly) in transit. Even more ridiculously, a power cord had its AC pins bent ! and of course it no longer worked.
The shipment was of course I reported the damage to UPS in Singapore and my counterpart (exporter) reported it to the UPS office in US. UPS is now using the excuse that I have thrown the external packaging away and refused to investigate. I have thrown the external box away because there was no apparent damage. I only discovered the damage when I opened the internal packing the next day.
Does any one have a similar or related experience and perhaps an idea of what would be the best way to resolve this affair.
Thanks,
Tom
The shipment was of course I reported the damage to UPS in Singapore and my counterpart (exporter) reported it to the UPS office in US. UPS is now using the excuse that I have thrown the external packaging away and refused to investigate. I have thrown the external box away because there was no apparent damage. I only discovered the damage when I opened the internal packing the next day.
Does any one have a similar or related experience and perhaps an idea of what would be the best way to resolve this affair.
Thanks,
Tom