I do not understand how such damage could have been done to cables with the outer box being undamaged. Were I UPS, I would conclude that they were damaged before shipment.
Any one else has a problem re: shipping damage
I recently shipped some power cords and audiophile brass cones from the US to Singapore with UPS. Unfortunately, the cones were severely damaged (tips of 4 out of 6 were smashed, 2 of them very badly) in transit. Even more ridiculously, a power cord had its AC pins bent ! and of course it no longer worked.
The shipment was of course I reported the damage to UPS in Singapore and my counterpart (exporter) reported it to the UPS office in US. UPS is now using the excuse that I have thrown the external packaging away and refused to investigate. I have thrown the external box away because there was no apparent damage. I only discovered the damage when I opened the internal packing the next day.
Does any one have a similar or related experience and perhaps an idea of what would be the best way to resolve this affair.
Thanks,
Tom
The shipment was of course I reported the damage to UPS in Singapore and my counterpart (exporter) reported it to the UPS office in US. UPS is now using the excuse that I have thrown the external packaging away and refused to investigate. I have thrown the external box away because there was no apparent damage. I only discovered the damage when I opened the internal packing the next day.
Does any one have a similar or related experience and perhaps an idea of what would be the best way to resolve this affair.
Thanks,
Tom