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Who Has The Best service department

I gotta tell ya Martin Logan and Pass Labs have the best service department, I lost some allen screws and had a nasty scratch on my X-350 amp,I emailed them, Nelson Pass sent me a new face plate and the allen screws. NO CHARGE!!! Same goes for Martin Logan, Jim Powers is the best, super fast emails and for the part I needed to fix my logans, the price was very very low, no rip offs here. With a service department like that, I will never get rid of Pass or Martin Logans. Who does it for you!!!!
null1
null1 OP
76 posts
 
I love conrad johnson ,I had a Dr-1 great transport, never had any problems, Ive heard good things about naim also, gotta try some
Post removed 
r3fico
34 posts
 
I'm surprised no one has mentioned Bryston yet. Great products, superlative service. Its truly amazing how they have maintained their service levels despite growing so big. Don't be suprised if James Tanner personally answers any technical questions that you may have.
brainwater
520 posts
 
Hate to pile it on but my vote goes to CJ as well. Fast turnaround and it often comes back better than when it went out .
reubent
6,936 posts
 
Don't want to rain on anyone's parade, but I had a horrible service experience from conrad johnson. It was many years ago, so things may have changed since then, but it was the worst experience in my 20 year audiophile life.

Best experience I've had has been with Audiophile Systems Limited, the US Distributor for Arcam. They treated me much better than I deserved!!!

Enjoy,

TIC
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