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Help my Thiels broke - not sure what to do

I have a pair of Thiel CS2.4 's. I noticed this morning things weren't right. Actually things have been a little off for a bit. Well the woofer in one cabinets is out. I took the back plate off where the connectors are and lo and behold where the wire is soldered on to the terminal one lead is snapped off. So I played music to the speaker and touched the lead back and boom the woof starts working. Now the question is how should I go about dealing with this. I still have the warranty but I don't want to have to ship the speaker back just to solder one wire. I could try soldering it myself but I've only soldered a few times in my life, and I'm not sure what solder they use at Thiel and I'd hate to make things worse, but how bad can I really screw it up if I practice first? Wait don't answer that.
last_lemming
timo62
279 posts
 
You have speakers covered under warranty. I would talk to the dealer from where you purchased your speakers first and explore your options.
last_lemming OP
631 posts
 
my dealer was Crutchfield. And while I have no doubts they would have helped, the effort to get just one wire soldered would have been over the top for the time it took me to fix it. However, I will be calling Thiel today to discuss.
last_lemming OP
631 posts
 
Well, I called Thiel and spoke with Gary. Very nice fellow. I asked what he would have suggested I do and he said that he would have asked if I could solder! I went over my entire proceedure and he agreed with it. So I guess I did the right thing. He stated that in a case like mine this risk of shipping it and having it damaged would outweigh his concern for me soldering it. He said my trying to fix it would not void my warranty and that if I had to return them for any reason they would be able to tell and honest attempt to repair and would not hold me responsible. He said he was more concerned with my enjoyment of listening and ownership of the speaker and as long as I was happy so was he.

You got to give it Thiel for honest customer service.
richardyc
28 posts
 
you should try to solder yourself. have you seen the Thiel soldering repair video posted on vimeo http://vimeo.com/22147473
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