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Manufacturer Repairs? What is a reasonable time?

I sent a solid state amp back to the manufacturer in the USA on March 16 for a minor repair - one channel input not working - despite 4 phone calls and 4 e-mails - he hasn't even started the repair. Doesn't respond to emails but does answer the phone and says he is busy and is alone. I Will not identify him yet, since I'm not sure what the "norm" is, since I have always been thoroughly spoiled by Bel Canto, Atmasphere, CJ, AR, acoustic Zen, Cambridge, EAR, who respond immediately and usually have my unit back in 2 weeks. So when do I start to play "ugly", realizing that the economy is bad and manufacturers may be struggling?
springbok10
buconero117
2,311 posts
 
Maybe none. If the unit is under warranty, most will simply replace it and later sell the unit, repaired, as 'B'Stock.
Post removed 
jymc
53 posts
 
I didn't read every response and don't know if the mystery manufacturer has been identified. I do know who it is. The company (JR) manufacturers very good equipment BUT the company is based upon the 1 or 2 men and a dog business model. The top dog does everything: invents new designs, new products, repairs warranty and out of warranty items, maintains the parts inventory, even does the marketing at trade shows. There may be a girl who occasionally answers the phone. After a 2-3 month wait for a repair, I sold the gear and refrained from purchasing a highly acclaimed $13k pre-amp. What happens if the top dog dies??
zavato's avatar
zavato
1,390 posts
 
I won't buy gear from a mini operation. I need my gear to be in it for the long haul. But then again, manufacturers of all sizes have gone belly up.
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