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Lyra : World class service

There are a few manufacturers with world class service and commitment to the consumer. It's important that they be given the recognition and kudos they deserve . A couple of Sundays ago my Lyra Atlas cart committed suicide ( sad story) and in a state of depression I sent Lyra a mail and got a response on a Sunday evening. Japan time is 3.5 hrs ahead. Wow I was and remain impressed. The Atlas is now at the Lyra facility near Tokyo being given a makeover. Throughout this process Lyra ( Jonathan Carr and Stig Borge ) were thoroughly professional, prompt and courteous.
I wish there were more manufacturers like Lyra. I say this from past experience with another Japanese cart maker who refused to have
anything to do with a product they had manufactured.
I hope other Agoners with wonderful stories of great manufacturers will chime in with their experience .
Cheers
Pradeep
128x128sunnyboy1956
sunnyboy1956's avatar
sunnyboy1956 OP
424 posts
 
Thomas
Good point but you do get a new cart at 50% off
sunnyboy1956's avatar
sunnyboy1956 OP
424 posts
 
Thank you Lyra. The Atlas was restored to original with a complete rebuild in 4 weeks. It arrived last Sunday via Singapore and is sounding superb. Long way from breakin it is magical mounted on a Garrard 401 with an Ortofon 12" arm and an Ortofon SUT.
Have a great weekend
Pradeep
breezer
116 posts
 
And what did it cost?
sunnyboy1956's avatar
sunnyboy1956 OP
424 posts
 
Breezer
If you are interested in fishing there are several other sites; may not find
any joy in these waters
analogluvr
859 posts
 
Actually Sunnyboy in my case my rebuild cost was going to be more than a new cartridge. I bought my Delos approx 6 years ago and am looking to have it retipped as I love it. Someone suggested Alistair Patrick at Audioquest. He quoted me 1595USD whereas my dealer quoted me 1800CAD for a new cartrige. I think thats highway robbery and would hesitate to buy another Lyra because of this.
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