2. best-of
  3. 967859121

Best and Worst customer service?

My vote goes for Sonic Frontiers, as Best! I was contacted within an hours, after e-mailing a question. Wery friendly and helpfull!(they can count me-in on the next purchase) Thw Worst? Linn audio! It's been over a month since i submited a Q! I am stll e-mailing the question...i am sort of amused by now!
eldragon
jasontd561
1 posts
 
These guys at Classé told me that I would have to wait 2-3 weeks just to get a call form a technician because they were too busy with worldwide distribution. What a bunch of crap. I put my cap-150 integrated amp up for sale the wery next day. That's it for me.
sean
6,231 posts
 
Hey Shaq, try calling B & K and ask for Jerry. They have an 800 number that can probably be found in the Audiogon manufacturers forum. Jerry will help you out with ANYTHING that you need to know and do it in a down to earth fashion. VERY good to work with and quite honest about what to expect. Sean
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doug28450
199 posts
 
My system currently consists of products manfactured by Mark Levinson, Proceed, B&W, Pass, VPI and Transparent. All have been outstanding. They have answered questions in a timely mannner and stayed with it until I was happy. The worst.......Sumiko. My dealer has been requesting info on ths SME V tonearm for me for over a year and they have never sent it. Fortunately, repalcing the arm has not been a high priority for me, but it is now the next item on the upgrade list. If I can figure out a way to get the SME V arm without going behind the back of my dealer, but cutting Sumiko out of the deal, I would plop down the credit card in a heartbeat.
cornfedboy
1,645 posts
 
doug28450: the sme 5 has been around for a decade or more (i had one on a tnt2 back in the late 80's). you should thus be able to find a used one without much trouble. BTW, have you gotten to hear the sme5 on yours or a like tt? it does tend to be a bit bass heavy and can sound rather dark with a number of cartridges. i always loved its build quality, despite these sonic characteristics; its easily adjustable (except for azimuth, as i recollect) and once adjusted will hold its place forever.
mikec
199 posts
 
Thru the years i have found the following to be excellent to very good, Michael Kelly from Aerial(excellent AAA+) Robert from Classe (very good) Definitive Tech (excellent) Marantz (very good) REL (very good) Sony (good,yes sony when you enter a back door, not the main #) My local dealer Woodbridge Stereo (very good) Brian from BMI (excellent). Carol Nelson from MSB Tech (excellent AAA+ real sweetheart).
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