Best and Worst customer service?

The Best customer service I've experienced in the last year is with a small company BMI Virtue Power Cords. The owner designer, Brian Introcaso worked with all the custom situations for upgrading my power cords. He spent ample time in answering all my questions and designing my Eel power cords to work in my system. Very happy and pleased.

Some of the worst customer service I have experienced was from Stereophile. I ordered 5 back issues which were supposted to take 3-4 weeks to be delivered. After 6 weeks, I started emailing and received no response. After 7 weeks, I called about 5 or 6 times before I could talk with anyone live. All calls and voicemail messages went unresponded to until I started yelling. Eventually, I got my magazines after about 8 weeks.

I agree wholeheartedly Rayhall - Stereophile service is appalling. I have given up on them.

Both Bryston and Mark Levinson are amoung the very best!

In my experience, Bryston is so good, it's scary. Sent in a 14 year-old 3B amp that had heretofore worked flawlessly throughout its lifetime, because it began exhibiting a slight mechanical hum. The amp arrived back at my residence a few days later, causing me to believe I had screwed up with the address or something and that therefore, it had not been deliverable. Further inspection however revealed no signs that such had been the case. I next opened the carton and found a letter from Bryston informing that the necessary repairs had been made, detailing the diagnosis, detailing the repairs, detailing a list of additional parts replacements and revisions thrown in for good measure and stating that as a result, the amp had been brought up to near current [3BST] specs! No charge!! Wholly incredulous. Bravo, Bryston!